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Fax machine won't send or recieve faxes

Faxes cannot be sent or recieved

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  • Anonymous Mar 12, 2014

    we are unable to recieve faxes from one particular office, we get faxes fine from other office but when this one office trys to send to us they fail

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  • 65 Answers

Press the "on hook" dial key. this should let you hear a dial tone. If you don't hear a dial tone, then it is probably the phone line and not the machine. You may have to call your telephone company.

Posted on Nov 28, 2008

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Error Codes: 332, 333, 334, 335, 336, 337, 338 ECM, 339 ECM, 340 ECM, 341 ECM, 342 ECM, 343 Definition

The remote fax machine might be defective.

Solutions
  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
Error Code: 334
Definition

The remote fax machine might be defective.

Solutions

  • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
  • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

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I have a hp all-in-one printer 3050. i can recieved fax ok but i can't send a proper fax as they recieve my fax black and dark and can't read fax i sent. i think it might be my fax setting on fax machine.


Hello cmcneill3

Does this happen w/ more than one recipient of your faxes?

If you haven't done so already, please, send a fax to a different recipient (one using a different machine to receive the fax on).

HERE is HPs information, downloads, etc. for your HP LaserJet All-In-One 3050.

I didn't find anything there that describes the issue your recipient is experiencing.

Please, use the All-In-One to make a copy of a document. How does the copy come out?

***************
Please, post back w/ your answers and any other information you might have (the more details you can provide the better) and we'll see if we can get this issue resolved or at least diagnosed for you.

Thank you
BJ
***************

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