Question about Command ComSwitch 3500 (CS3500)

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Can't receive a fax

My comswitch 3500 will not receive faxes. The fax machine shares a line with my answering machine which is working fine. I can send faxes, but can't receive them.

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I used to be able to receive them automaticlly, but then I moved and when I rehooked it up I could no longer get them automatically. I can still get them but I have to be there to push the button when a fax is coming through. Help.

Posted on Apr 06, 2009

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I'm not one hundred percent sure on this, but it does look like you need a separate phone line since VOIP revolves around using your internet as a gateway for making phone calls. And since majority of VOIP uses ethernet connections, or wireless, there is no phone line to use.

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Your fax can share the line with your phone, but it needs to be set to answer or not, depending on your equipment and choices.You can download the manual from Brother here. The receive modes are explained on page 5-1.
If you're often out when faxes or phone messages might come in, you probably need to plug an answering machine into the back of the fax (the EXT. jack) and put the fax in FAX / TAD mode. (TAD stands for Telephone Answering Device. Be sure the TAD is set to answer before the fax does. The fax will pass the phone call through to the TAD, and if it hears the beeping of another fax sending, it will cut off the TAD and take the call.
See the manual for more info and other options.

Feb 15, 2011 | Brother IntelliFAX 2600 Fax

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How do i set up fax to automaticely receive faxes after several rings


For a phone line dedicated only to the fax machine, the process is as follows:
  1. Press Menu/Set, 0, 1.
  2. You will see the Fax Receive window
  3. Use UP and DOWN arrows to change the setting to FAX ONLY
  4. Press Menu/Set.
  5. Press STOP/EXIT
Your fax machine will now answer every incoming call.
If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck!
Greg

Nov 11, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Having trouble receiving faxes, takes several times of someone sending to me to receive.


First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.

Apr 15, 2009 | Brother IntelliFax-1860C Plain Paper...

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Cant receive a fax


Your voice mail is probably answering before the fax can grab the line. Try setting the number of "rings to answer" on the fax to 1 or 2 rings less. The best solution if you only have one phone line is to buy a device called a "comswitch". I use one. They automatically detect if the incoming call is a fax and switch the call to the fax machine. If its not a fax it switches the call to the proper device. They are not that expense. Look on e-bay.
Larry

Dec 01, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Faxing


Hi,
To fix this issue I would need some more information,

1. Is it a dedicated phone line Or sharing phone line?
2. If it is a sharing phone line then do you share it with an answering machine or a voice mail?
3.If it is an aswring machine or voicemail.. then how many rings has it set to answer?

Aug 25, 2008 | HP OfficeJet 7310 All-In-One InkJet...

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How do I set up my X7170 to receive a FAX?


Link
Receiving a fax You can choose to receive a fax automatically, manually, or through an answering machine.
Note: For your All-In-One to receive a color fax, the machine from which you are receiving must also support color faxes.
Automatically Recommended for a dedicated fax line
Your All-In-One automatically accepts incoming faxes using the automatic answering mode. When the Auto Answer light is on, the All-In-One receives a fax after the specified number of rings set in the Options menu.
To set a number of rings for the automatic answering mode:
  1. On the control panel, press Mode repeatedly until Fax is selected.
  2. Press Options until ANSWER FAX WHEN appears.
  3. Press + to choose After 1 ring, After 2 rings, After 3 rings (default), or After 5 rings.
  4. Press Select.
  5. Make sure the Auto Answer light on the All-In-One is on.
When the number of rings that you set is detected, the All-In-One automatically receives your fax.
Manually Recommended for a shared fax and telephone line
You can choose which incoming faxes to accept by setting your All-In-One to manual answering mode.
  1. Make sure the All-In-One Auto Answer light is off.
  2. Press *9* on the telephone after you answer the telephone and hear fax tones.
  3. Hang up the telephone.
The All-In-One receives your fax.
Answering machine Recommended for a shared fax and telephone line
To receive a fax with an answering machine connected to your All-In-One, set the answering machine to answer incoming calls before the All-In-One does. For example, if you set the answering machine to answer calls after 3 rings, set the All-In-One to answer calls after 5 rings.
  1. On the control panel, press Mode repeatedly until Fax is selected.
  2. Press Options until ANSWER FAX WHEN appears.
  3. Press + until After 5 rings appears.
  4. Press Select.
  5. Make sure the Auto Answer light on the All-In-One is on.
When a ring is detected, the answering machine picks up the call.
  • If a fax is detected, the All-In-One receives the fax and disconnects the answering machine.
  • If not, the answering machine completes the call.
Note: You must set up the equipment as shown in connecting to an answering machine.


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1 Answer

Switch will not go to voicemail


Dear Fred
plz find ur solution at following link
http://mgetty.greenie.net/doc/mgetty_16.html

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