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Can't receive faxes. When they try to send me one the screen reads no service. When the time and date are on it is set to fax but the is an "E" right after the time and date. Is that causing my problem?

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Plug a regular phone into the wall jack and listen for a dial tone.

Make sure the phone cord is plugged into the LINE port of the fax machine.

Posted on Nov 26, 2008

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2 Answers

How do I set the date and time and my hp passed all the fax tests but I do not receive faxes.


Hi,

Follow the instructions below to set date and time on printer

Setting the date and time on an HP All-in-One Follow these steps to set the date and time from the control panel.
  1. Press Setup .
  2. Use the right arrow button (c00377082.gif ) to highlight Tools , and then press the OK button.
  3. Select Date and Time from the Tools menu and then press the OK button.
  4. Enter the month, day, and year by pressing the appropriate numbers on the keypad. After the date is entered, the Enter Time screen displays.
  5. Enter the hours and minutes by pressing the appropriate numbers on the keypad. After the time is entered, the Tools menu displays.
  6. Press the Back button to return to the main menu.
Follow the steps to solve "Unable to Recieve Fax" Issue
Basic requirement are..
1. Rings to answer should be 2 rings greater than your Answering machine rings or Voice mail ( set it to 6 instead )
2. Auto Answer should be on
3. Turn off ECM ( Error Correction Mode )

Use these steps to change the Rings to Answer setting.
  1. On the product control panel, press the setup button (c01661990.gif ).
  2. Use the right arrow key (c01661991.jpg ) to select Basic Fax Setup and then press the OK button (c01335940.jpg ).
  3. Use the right arrow key (c01661991.jpg ) to select Rings to Answer and then press the OK button (c01335940.jpg ).
  4. Use the right arrow key (c01661991.jpg ) to select the desired number of rings and then press the OK button (c01335940.jpg ).
Make sure that the Auto Answer feature is turned on When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls. To turn on the Auto Answer feature, follow these steps.
  1. Press Auto Answer on the product control panel. When the Auto Answer button is lit, the feature is turned on.
  2. Try to receive a fax.
Make sure that ECM is Turned Off ( Error Correction Mode )
  1. On the product control panel, press the setup button (c01661990.gif ).
  2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
  3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OK button (c01335940.jpg ).
  4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
Try to Receive Fax Now.

These steps should resolve the issue and you should be able to receive fax

Thank you for contacting FixYa Team


* Please rate this solution with Thumbs up and comment to help us improve providing support

Nov 13, 2010 | HEWLETT-PACKARD HP 6500 All In One Printer...

1 Answer

I have two problems with my OfficeJet 6310: 1. The fax screens appear Hebrew. Similary, If I try to use the copier from the printer. This is continuously caused by HP Update 2. I can not send out a...


Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax

Jul 05, 2009 | Computers & Internet

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

Jun 23, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Wish to print outgoing fax log date/time/number


Hi,

I don't think there's a log you can print but you can do the following. Not quite what you want, but better than nothing...

You need to set the fax confirmation option to log faxes before you send anything. The default option is off, so you won't be able to get a fax log for anything you've already sent unfortunately.

1. Press Setup
2. Press 2 then press 1. This displays the Print Report menu
3. Select Fax Confirmation
4. Press c00424037.gif to highlight one of the following, then press OK

Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.

May 06, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can send faxes but cannot receive - shuts off after 2 rings


If you are unable to send the faxes, please try decreasing the modem speed and disabling the "Error Correction Mode." To decrease the modem speed, please follow the steps given below:

1. Press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 10 times till it reads "Max Send Speed."

5. Now press the "Right Arrow" button and choose "9600 bps."

6. Press the "Select" button.

To disable "Error Correction," please follow the steps given below:

1. Please press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 11 times till it reads "Error Correction."

5. Now press the "Right Arrow" button and choose "NO."

6. Press the "Select" button.

Apr 19, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

We can send faxes, but have not been able to receive any faxes. This happened after we disconnected the fax because the memory was full.


try unplugging and hold down your "stop/exit" key while plugging back in. continue holding button for 5 seconds. once you see the time/date screen, have someone try to fax you and see if that takes care of it. of course, make sure the receive mode is set to "fax only" if you have a dedicated line. if that doesn't do it, write back.

good luck,
razors

Mar 09, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Canon pixma mp530 all-in-one printer set up


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.
Solution: Changing the TX report MP530

Change the TX Report 1. Press the <Menu> button to display [FAX SETTINGS].
2. Use the [ left.gif] or [ right.gif ] to select [TX SETTINGS] then press <OK>.
3. Use the [ left.gif] or [ right.gif ] to select [TX REPORT] then press <OK>.
4. Use the [ left.gif] or [ right.gif ] to select [PRINT ERROR ONLY] or [PRINT FOR EACH RX] then press <OK>.
5. Use the [ left.gif] or [ right.gif ] to select [YES] or [NO] for [ATTACH TX IMAGE:] then press <OK>.
6. Press <Stop/Reset>.

Changing the Paper Size, Type and Source
Changing the Paper Source
Before printing, confirm that the location where you have loaded paper is selected as a paper source. Press <Feed Switch> to change the paper source.
papersourcebuttons.gif
(A) Auto Sheet Feeder Lamp
(B) <Feed Switch>
(C) Cassette Lamp
Note: Press <Feed Switch> so that the Auto Sheet Feeder Lamp lights when loading paper in the
Auto Sheet Feeder and the Cassette Lamp lights when loading paper in the Cassette.

You can also select the paper source with the printer driver when printing from the
computer.

Changing the Page Size and Media Type

Note: The asterisk <* > on the LCD indicates the current setting.
1 . Press <Paper>.
When you do not need to change the page size, press <OK> to proceed to step 4.
2 . Use leftright.gif to select the page size: A4 / B5 / A5 / 4x6 / 5x7 / C-CARD / 8.5x11 / 8.5x14
sizetypelcd.gif 3 . Press <OK>.
4 . Use leftright.gif to select the media type: PLAIN / PHOTO PRO / PHOTO PLUS / MATT PHOTO / GLOSSY
selectingtype.gif
Note: In order to obtain optimal quality print results, when copying photographs, use Canon-recommended Photo Paper Pro or Photo Paper Plus Glossy.
5 . Press <OK>.

Entering the Date and Time Note: When your machine is connected to a computer with the MP driver installed, even if the date and time are entered from the Operation Panel of the machine, the date and time will be read from your computer every time you start the computer, turn the machine on, or disconnect and connect the USB cable. When using your machine connecting to your computer, set the date and time on your computer precisely.
The date and time will be reset when you disconnect the power cord or there is a power failure. In this case, you can set it again on the machine. Alternatively, it can be read from your computer and set on the machine by connecting the machine to your computer with the MP driver installed.
1. Press [FAX], then press [Menu].
2. Use [ left.gif] or [ right.gif] to select <USER SETTINGS>.
3. Press [OK] two times.
datetimeset.gif 4. Use the numeric buttons to enter the date and time (in 24-hour format). Enter only the last two digits of the year.
Note: If you misentered the date and time, use [ left.gif] or [ right.gif] to move the cursor under the number to enter the correct number. Three formats of date are available.
5. Press [OK].
6. Press [Stop/Reset].

I hope it helps!!!

Nov 25, 2007 | Canon PIXMA MP530 All-In-One InkJet...

2 Answers

Cannot recieve faxes


I just spoke with customer service live chat.
-press the "Fax Mode" button
-press the menu button
-The Fax menu screen will be displayed
-press down arrow button 5 times until the screen displays "Ringing and Answering."
-press the select button
-the display will show the "Ringing and Answering menu
-press down arrow button 4 times untip "Pick-up On?" is highlighted
-press the right arrow button 2 times until the screen displays "1st ring"
-press the "select" button and now "1st ring" will be set as the default.

Apr 01, 2007 | Lexmark X8350 Print, Scan, Copy and Fax...

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