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Sylvania HT6051F Home Theater System

I did read the user manual and some how created my own zoom feature. I have since read the user guide and called the manufactuerer and they were not able to tell me how to get the feature off. We unplugged everything for over an hour per the recommendation of Sylvania. Note this model does not have a ZOOM feature. I presed a mutlitude of buttons and froze the sys. I have an RCA tv and while watching tv we have no problem. However if we use the dvd player it cuts off the heads. We have tried everything. Please help! Thanks for your time!

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