Hello, I am having a problem where users type in their user id and password and in the process if they type normally and hit like the letter F, it will type it 20 times instead of once just on its own. We have already eliminated the keyboard. I can't remember what setting fixes this in Wyse or Citrix.
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To start with, try typing your password slowly by hitting keys gently (if you have not done this already) and, at the same time, see if all the characters that you type are reflected (usually as dots or asterisks) in the password box on your screen. If all your key-strokes get reflected in the box but still your password is not recognized, make sure that the functional keys like Num-Lock and Caps-Lock are On or Off only when necessary. Also, make sure that no keys on your keyboard have got stuck up or jammed accidentally. If everthing is fine but your password is still not recognized, you may need to try out password recovery/ reset options. To guide you on the same, we request you to share with us some more information on which account are you trying to log into.
If one or more of your key-strokes are not getting reflected correctly in the password box, one or more keys on your keyboard may be malfunctioning. To cross-check if this is the case, you can try typing your password in Notepad or Word document on your system and confirm if all the characters that you type are coming up on your screen correctly. If the password you are referring to is your Windows password, you may not be able to login to your system and thus, may not be able to access Notepad or Word document. In such case, you can make the user ID box of the Windows login screen blank and type your password there (make sure that you remember your user ID the next time you need it). But do not hit Enter button or Login tab.
If you are sure that your keyboard keys are not functioning correctly, you may consider connecting a properly-functioning external keyboard (if possible) to your laptop and then see if the password gets entered correctly.
To be able to bypass the user id and password and start printing. You have to first uninstall the printer/hardware from the control panel of your computer.
Install the printer back, then while it is running it asks if you want to use a user id and password, do not accept the user id and password mode, select the option that does not require a user id and password.
After doing this, you will be able to print without user id and password.
You System has been attacked by a virus or bug try scanning your PC in safe mode with the latest dat file of MC afee or trend micro.
I have faced a similar problem recently and and have got rid of it this way only.