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HP Compaq Presario V3000 (V3430AU) PC Notebook Problem: Does not startup or boot, displaying a blank screen. Question: Can I have a mail in or drop in repair service?

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  • BenWu Nov 26, 2008

    Further describing the symtom. When I pushed the ON button, I got lights and fans sounds, but the hard disk seemed not running, and no further response from any keystroke or mouse click.



    As for the repair store, can you recommend somewhere in Toronto? Thanks.

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If you need to send your PC out for service I would highly recommend CompUSA in Fort Lauderdale, Florida. You can contact them 954-565-1189. This is not the old CompUSA, but one of the stores bought out by Tigerdirect.com last year. Their technical staff is fantastic and very knowledgible and they have very fair prices.
I would first try a couple of things first, though. First, do you hear the fan(s) or hard drive start up and do any lights come on at all? If so, try holding down the F10 key and push the 'on' button. Continue holding down the F10 key until the 'Compaq' screen comes up. You should then get a screen that allows you to choose 'Last known configuration that worked'. (Use the arrow keys and enter button as your mouse won't work on this screen.) If this works, Windows should now boot normally. Go immediately to and 'right click' on My Computer. Go down and 'left click' on Properties. Choose the 'Hardware' tab, then click on 'Device Manager'. Do you see an exclaimation mark next to any listing? If so - right click on that device and choose 'update driver' then just follow the default choices.
If you have no signs of life (no lights or sounds) when you try to start the PC, it's probably a bad power supply (inside) & that probably means a new main board.
If you get lights and sounds (fans, etc.) like it's running normally, but you can't see the screen, it may need a new 'back-light bulb or new screen - probably cheaper than replacing PC.

Posted on Nov 26, 2008

  • Dave Markley
    Dave Markley Nov 26, 2008

    When I need parts I generally order from tigerdirect.com (based in Miami,Florida - 1-800-800-8300). They are very reasonable and usually quite fast. You probably need a hard drive. Your PC's manufacturer can tell you the biggest size your motherboard will support. There are just a few screws to replace your hard drive and it 'snaps' in place. You will need to re-install your Windows though. If you don't have back up discs, Tigerdirect is also by far the cheapest for a new O/S. If you need any help please let me know! This is a fast easy repair usually only requiring a phillips screwdriver.

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