Question about Toshiba DKT 3010 Corded Phone

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I am trying to change our company voicemail and the manual (with the company's contact info is, who we bought the phone from) has walked away. Is there a standard code for setting the main VM greeting? Please help!

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What Toshiba Voicemail system do you have? Is it a Toshiba or third party voicemail? Depending who setup you voicemail and what version you have. Mailbox 990 is the Intro greeting "thank you for calling xyz company". Mailbox 991 is the main greeting "press 1 for sales press 2 for tech support etc. If you have a toshiba Voicemail. Need to login to 990 and 991 (need to know passwords) Newer versions you can setup just 991 mailbox for both.

Posted on Jan 11, 2009

  • Marc Sep 26, 2011

    Hey. I have a Toshiba 2000 DKT. Do you have any idea if the codes you posted would work on my system?

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Posted on Jan 02, 2017

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First of all, my condolences to you and your family on your loss.

Unfortunately I was unable to locate a complete user's manual for this phone online. However, from the specs I was able to find, this phone does not appear to have any kind of built in answering machine. Therefore your last voicemail feature was almost certainly the one provided by your phone company. All messages and greetings would have been stored on their computers in their main office and not on your actual phone in your house.

Since you changed phone companies in the meantime, then your messages have very likely been deleted from the system by your old phone company. If your old phone number has already been given out to someone else then I'm afraid the message is gone for sure. If the number is still available or out of service then you might have a very slim chance of recovering the message.

If you only changed phone companies recently (less than a month ago), you may be able to contact your old phone company and see if the greeting message is still on their computer system somewhere. This would definitely not be a standard request and you will probably have to convince one of the customer service supervisors of the sentimental importance of the message for them to make an effort at recovering it.

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