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Posted on Nov 26, 2008
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Voice Mail not working Nortel T7316e

When pressing call voice mail, it says mailbox locked and contact Admin. This is on Nortel T7316E. Calling the user extension gives the company's general greeting.

When verfying assinged user, correct user name shows up for this number.. please help..

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  • thuzarm Nov 26, 2008

    I'd like to post a different problem.. where should I post..



    This problem is resolved by deleting and re-adding mailbox. Thx

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  • Posted on Nov 26, 2008
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Sir,

click this link for your all problem needs to be solved.....


thanks
good luck

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  • Posted on Nov 26, 2008
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Reset your system--Try the following steps--
1) Feature 983, Log 120000, mBox, Change, enter mBox #(i.e.-24), hold Reset....
this changes current password to default password 0000 for mBox #(i.e.-24).
Next....
2)Feature 981, Other (do not enter password, instead go to "Log"), now enter the mBox # (i.e.-24) plus default password 0000 (i.e.-240000).
Next....
3) Follow voice prompt to change password (cannot start with #0), Re-enter new password (i.e.-246810), Say name clearly, Play name back, if satisfied then OK.
Next....
4)When accessing mBox, Feature 981, Other (shows "Log"), enter mBox # plus new password (i.e.-24246810), this is how you will now access your mBox.

Thanks

  • Anonymous Nov 26, 2008

    thanks for using FixYa

  • Anonymous Nov 27, 2008

    thanks

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  • Posted on Nov 26, 2008
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Have you try resetting the unit..

try to reset first the unit.

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Related Questions:

0helpful
1answer

Admin nortel i can't access the adminstrative programming. i enter feature 983 and it says "inactive feature". how can i fix it to where i can set up a new mailbox?
If you are getting inactive feature when entering feature 983 the phone system and voice mail unit are not communicating. This usually requires a power reset to clear. Or the voice mail unit is in trouble and a vendor needs to be called.
Read full answer
Aug 12, 2013 • NorStar T7316E Corded Phone
0helpful
2answers

Nortel T7316E
The voice mail system needs to be checked by computer to verify the mailbox numbers and their relative extension numbers.
Read full answer
May 03, 2012 • Nortel Networks Business Series Terminal...
9helpful
1answer

Unlock Nortel t7316e voice mail. when i try to get into my voice mail and after entering my password, th ephone displays "mail box locked contact admin. i am admin and do not how to unlock. I have...
Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.

Feature 985 will show you the extension of the phone you are using.
Read full answer
Mar 15, 2011 • Nortel T7316E 2-Line Corded Phone
1helpful
1answer

Dont know password - Mail Box Locked Norstar T7316? Tried previous descriptions - still says Mailbox Locked contact admin
Try below
You will need to dial into the system admin of the voice mail
Feature 983
the password is dependent on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.
Read full answer
May 04, 2010 • NorStar T7316E Corded Phone
1helpful
1answer

I have a Norstar T7316E phone system. I need to
Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (the administrator password must be changed from 0000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.
Read full answer
Feb 24, 2010 • NorStar T7316E Corded Phone
6helpful
1answer

How do I remotely access voicemail messages for the Nortel T7316E?
To access your voice mail remotely, call into the voicemail and wiat for either the main greeting or your mailbox greeting to answer the line, press ** followed by your mailbox number password and then the # key (ex. **2251234#).
Read full answer
Jan 08, 2010 • NorStar T7316E Corded Phone
9helpful
1answer

We have Nortel T7316. I have been locked out of the voicemail admin. I have tried all passwords I can think of but cannot get in. Please help
How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).
Good Luck.
Read full answer
Aug 26, 2009 • NorStar T7316E Corded Phone
30helpful
1answer

Nortel T7316E need to reset all the password
How to Change a Mailbox Password 1. To access the voice mail system press Feature.
2. Press 9 8 3.
3. When you see Log: enter ~ SETNNA (738662) and press OK
4. Pswd: CONFIG (266344)
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
Read full answer
Apr 16, 2009 • NorStar M7324 Telephone
85helpful
2answers

How do i set up a voice mail greeting on my nortel phone?
bodell,
The short version of getting to your greeting is:
Feature 981 or open voicemail key
your password
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.
Read full answer
Jan 15, 2009 • NorStar T7316E Corded Phone
80helpful
6answers

Nortel T7316E
To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit
Read full answer
Aug 21, 2007 • NorStar T7316E Corded Phone
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Admin nortel i can't access the adminstrative programming. i enter feature 983 and it says "inactive feature". how can i fix it to where i can set up a new mailbox?

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