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Uninstall the drivers again, restart the computer, turn off antivirus, install drivers again, plug cable to another usb port when prompt, if firewall shows pop up window always choose allow or yes. Also make sure that printer is not working "off line", go to control panel, printers and faxes, right click on the printer that you want to use, check if it says "use printer off line", if it does, click on it and it will change to on line.
Okay, the driver for the printer (hal.dll) needs to be reinstalled.
Do the following:
Press the windows key and R Type in command In the command prompt that comes up: Type in cd C:\Windows\System32 Type in taskkill /f /im "hal.dll" Type in del hal.dll Then restart your computer
What taskkill does is kill the printer application that is using the driver so you can delete it. After your system restarts, Windows will automatically reinstall the printer driver, and the problem will be fixed!
I was having the same problem. Turns out the IP address in the printer was incorrect. Once I changed the IP address the printer works just fine through our network again. Find your IP address off your server and follow these steps:
1.Choose Info on display menu, press okay button 2.Choose Info pages, press okay 3.Configuration pages-printer info, press okay 4.IP address should read: Correct IP Address number should be displayed on screen. If not follow these steps to change it: 1.Find printer setup on display menu, press okay 2.Go to connection setup-press okay 3.Network setup-press okay 4.TCP/IP setup-press okay 5.Auto should show as “Off” 6.TCP/IP should show as “On” 7.DHCP/Boot should show as “Off” If any of these are not listed on display correctly press ok, reset to either On or Off and then enter correct IP address. Press okay button and follow steps on display menu to exit back to main menu display screen.
you may try to make sure:
1) PC detect your printer when you plug the USB cable in (PC has 2-4 USB interface) and power on the printer, then you can see the indication on the down right of windows bar( indicate find a new device if no driver installed) , it means your printer connection is normal. if windows can not detect your printer go next
2) check USB cable might be some where disconnection, or change another cable, check the the sockets (two side jacks needed), still trouble you may change another PC to test.
You are running XP, and have installed SP3 and, you are using the microsoft driver bundled with XP.
The m$ driver will have created a printer with "(MS)" as a suffix. Leave this intact, as it will cause major trouble on every reboot if you delete it. Download the appropriate driver from the Files section in the Alps YahooGroup found at http://tech.groups.yahoo.com/group/Alps/ With your printer unplugged, install the downloaded driver Shut down your computer and hook up the printer Reboot XP will detect the printer, and create a new printer in Control Panel without the "(MS)" suffix Make the new printer your default printer.
The reason why you do not delete the printer with the "(MS)" suffix, is because every time you reboot, XP will ignore the fact that you have the correct Alps driver loaded, and will create a new printer using the m$ drivers, and set it to default. Of course, the m$ Alps driver is fundamentally broken