Question about Top Knobs Hardware & Accessories

2 Answers

Can't close back door without turning the knob

I have a Schlage door knob.  The only way I can close my back door is by turning the knob because the latch part won't retract into the door.

Posted by on

  • Lance Jul 28, 2012

    Great question, I have the exact same problem. Have already tried the remove and spray it down with WD40 thing, did not help


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 44 Answers

Try taking the knob out of the door and spraying the whole latching mechanism with WD40 or some kind of lubricant. There is a few moving parts in there that can get bound up. Hope this helps. Don't forget to leave feed back.

Posted on Dec 03, 2008

  • Susan W
    Susan W Nov 10, 2013

    I did exactly that, and it worked! Thank you !!!!


First issue, you should NEVER use any kind of spray lubricant on locks of any kind, if you must use lubricants (they are very rarely needed on locks or latches) use a dry one like graphite. Reason being any type of wet lubricant will attract dirt and dust and stick to it, eventually the parts will seize up. It the latch is not retracting on its own as you close the door (i.e. you MUST turn the handles to retract it) consider these possible causes. 1: Is the latch installed properly, and is it the correct one for this lockset? The angled part of the latch MUST be facing the direction of travel when closing, it will go in either way, but will only work properly in that direction. 2. Does it align properly with the strike plate? If its not contacting the plate or the plate is missing, loose hinges, loose lock, etc.c the self latching will not engage. 3: Is it broken/seized jamming etc. A close inspection will reveal any of these issues.

Posted on Mar 19, 2015

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I need to open my door, something is wrong with the schlage lock. Both doorknobs are off

Push the know back on and use the key to open the door. Then refix the knobs using an allen key on the screws.

Jan 04, 2017 | Schlage Locks & Locksmithing

1 Answer

New deadbolt notworking?

You have the lever that goes from the key cylinder part of the lock through the striker portion of the locking assembly turned part way, either in the wrong direction or not turned enough in the right direction so if you take the inside portion of the lock off and pull the outside portion out of the door and rotate the lever to its proper position and then put if all back together in the correct sequence it should work properly.

Sep 19, 2014 | Schlage Aged Bronze Grip Handle Entry Set...

1 Answer

Our schlage lock with thumbturn on inside and keyed on outside. When unlock inside, knob turns freely as if it is really unlocked but if I close door, I get locked out. Please help

Be sure the outside knob is unlocked before closing the door.
Schlage locks do not lock the inside knob or lever. After releasing the turn button, also turn the inside lever or knob, then check the outside knob.
What model of lock is this?

Apr 09, 2014 | Locks & Locksmithing

1 Answer

How to change baterry o schlage be365

To change the battery on the BE365, you need to remove the inside cover by removing the two screws (one above and one below the deadbolt knob). Be careful to tuck the wires inside the lock so that they will not be crimped when you put the cover back on.

Do you here a beep and see a flashing light? Usually if pressing the Schlage button unlocks the deadbolt, your installation was done improperly. The cam on the base plate must be vertical and the bolt must be correctly installed.

You will always be able to lock and unlock the deadbolt with the inside thumb knob.

I hope this helps.

Cindy Wells

Dec 04, 2013 | Schlage BE365-CAM BE365CAM613 Oil Rubbed...

1 Answer

I need something to help me put the insides back together.

If it a Schlage door knob. We have installation guides on our website at Here is a link to knob installation. Schlage F Series Installation Instructions for Knobs and Lever

I hope this helps. Leslie,

Jan 27, 2013 | Ace Hardware Ace Ball Knob Entry Lock in...

1 Answer

Door will unlock without entering code

"Does my Schlage BE365-CAM BE365CAM505 have a feature that allows it to automatically lock the deadbolt without having to enter code and turn the dial? "
Sort of. The lock has what is called the "turnlock" feature. When enabled, you have to only push the Schlage button, then manually turn the dial. When disabled, you have to enter the user code, then turn the dial.

To enable/disable this feature, enter your Programming Code--press the Schlage button--Press 7.

Each time you do this, you toggle between enabled and disabled.

Feb 15, 2012 | Schlage BE365-PLY BE365PLY626 Satin...

1 Answer

Schlage deadbolt

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837
Schlage FAQ:

Instructions & Manuals:

You also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!

Good luck!

Jan 26, 2012 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

I have a BE365 Lock on my door. When I go to lock the door it wants the code punched in and the knob turned. When i unlock it, it just wants the schlage button pushed and knob turned. HELP

How do I enable the alternative setting (Code Turn)? (BE365 Deadbolt only)
1.) Enter your current 6-digit programming code
2.) Push the button
3.) Press 7 on your keypad

Nov 16, 2010 | Schlage BE365-PLY BE365PLY626 Satin...

2 Answers

Schlage deadbolt will not unlock even with the use of a key?

it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

Jun 21, 2010 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

1 Answer

The door knob (lever door knob to exterior fancy door) came off.

When you first tightened the screws, the mechanism may have been loose enough to allow the actuator bar the connects the inside knob to the outside lever to work loose. When you tightened it you may have jambed that tight so things didn't work. When you disassembled everything, you may have lost that part. The springs are usually integrated into the catch part and are not removeable. Sometimes it helps to take everything completely off the door including the catch that goes in the edge of the door. Then reassemble it on a table to see what works and what doesn't. If that doesn't help, take all the pieces into Lowes at the key desk and they will be glad to help you.

Jun 18, 2009 | Schlage BE365-CAM BE365CAM613 Oil Rubbed...

Not finding what you are looking for?
Hardware & Accessories Logo

Related Topics:

3,074 people viewed this question

Ask a Question

Usually answered in minutes!

Top Top Knobs Hardware & Accessories Experts

Scott Jelt
Scott Jelt

Level 2 Expert

44 Answers

Rob Benoit
Rob Benoit

Level 1 Expert

14 Answers


Level 3 Expert

652 Answers

Are you a Top Knobs Hardware and Accessory Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides