Question about Brother HL-2040 Laser Printer

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Notecard sized paper jam - can not find in usual spots

Hi -
I was trying to print on notecard (3x5) sized paper. Of course it jammed, but I can not even find it in the usual spots (under toner, back of machine, etc). Do I need to take the printer apart to dislodge the paper? Any suggesteions would be greatly appreciated. Thanks!

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  • argalati Nov 26, 2008

    Okay, stupid question - but what is the access cover? Is it the top portion of the printer, or the part on the underside once the paper tray is removed?

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Nov 26, 2008

  • Anand Kumar
    Anand Kumar Nov 26, 2008

    part on the underside once the paper tray is removed.....

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