Question about Sanyo DSR-3709

12 Answers

Disk error message

Hi, I have a security system with a Sanyo DVR 3709. A message with "Disk Error(1)" occurred on the display and  an alarm is sounding. Please help!

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  • radum Nov 26, 2008

    This is not a $10 response. You just need to give me the solution, not "IT COULD BE"
    I am waiting for a step by step solution.

  • radum Nov 26, 2008

    It does not let me do the format, after a minute it is initializing over and over

  • saydin003 Jan 09, 2013

    if you have a raid controller unit.check the raid system healty.after check up if everything is normal,check or replace the 68 pin scsi cable between dvr and raid unit.

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12 Answers

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  • Master
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DSR-5716P/5709P
DSR-5016/5016P
DSR-5009P
DSR-3716/3716P
DSR-3709/3709P DVR Viewer2, JPEG2000 and ActiveX Plug-in Software
Version 2.1.2 DVRViewer2_2.1.2 (zip) How to install
Release note

Posted on Nov 26, 2008

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  • Master
  • 849 Answers

Two option
either disk is bad or drive is faulty.
check the disk on other system if it works then try to clean the lense of the drive with wet tissue paper.
good luck

Posted on Nov 26, 2008

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  • Sanyo Master
  • 19,396 Answers

This is an 'it could be' , is an 'it it'

Disk Error(1) = Hard disk fault, either logical or physical.

If you can format the hard disk, that means that it was a logical fault, and simply formatting will solve the problem.

If it does not format, then the hard disk is physically damaged (heads , motor, control board) and then you need to replace the hard disk.

This unit support a replacement hard disk that ranges from 80 to 300 GB, get a replacement disk installed at any electronic repair shop, or call Sanyo customer service, and ask them a quote for the repair.

Posted on Nov 26, 2008

  • Ginko
    Ginko Nov 26, 2008

    Disk Error(1) = Hard disk fault, either logical or physical.

    If you can format the hard disk, that means that it was a logical fault, and simply formatting will solve the problem.

    If
    it does not format, then the hard disk is physically damaged (heads ,
    motor, control board) and then you need to replace the hard disk.

    This
    unit support a replacement hard disk that ranges from 80, 160, or 300 GB.
    Get
    a good 300 GB replacement disk installed at any electronic repair shop, or call
    Sanyo customer service, and ask them a quote for the repair.

    Contact Sanyo Security here.


    Here is the manual





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  • Master
  • 3,614 Answers

This is usually a problem related to the hard disk(s) themselves; this may not mean that the hard disk is bad, but could mean incorrect cabling or another issue making it impossible to find the hard disk. The controller or interface to the hard disk could also be at fault.

There is a general failure of the hard disk. Either an error message is being displayed indicating a failed disk at boot time, or some other wholesale problem is either preventing access to the hard disk,

If your PC uses a separate hard disk controller, check all the connections to it. Try removing it from its slot and reinserting it; sometimes the card may not be seated properly and this will fix it. If possible, try switching the controller with another one and see if that fixes the problem.

Posted on Nov 26, 2008

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  • Master
  • 2,035 Answers

First try to reset the unit :
Press and hold "MENU RESET" button on the front panel, then press "ALL RESET" button. DVR will reboot, and release "MENU RESET button" when buzzer rings.
Note:Recorded images and MENU settings cannot be returned before the initializing.
If still the error exists then you need to replaced hard disk one in the unit ,

Posted on Nov 26, 2008

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  • Master
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Unfortunately, this is not a problem that is likely to be diagnosed remotely. There are a number of possible problems that can result in the symptom you describe. Something as simple as a defective power supply can cause this. The more likely cause is either a driect problem with the harddrive itself (platters or attached controller) or the driver board within the DVR. Without seeing the machine and taking measurements inside, all we can provide you are possibilities. Since this is a security system, I would strongly recommend that you see a local servicer for assistance.
I can provide a verification of the diagnosis if you wish to post the findings here that the estimate makes sense.

Keep us posted,
Dan

Posted on Nov 26, 2008

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  • Sanyo Master
  • 13,433 Answers

Sounds like a hard drive problem, you may need to format the drive or replace it if its faulty, backup your data if possible and perform a format or similiar in the settings, it should work normally after this, if not you most likely have a hard drive failure and contact your dealer or the maker for warranty repairs if it is still covered by warranty.

Posted on Nov 26, 2008

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  • Master
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Hi,
Download an update software of Sanyo DVR-3709 from Sanyo Support.

Please check there following latest software...
DVR Viewer2, JPEG2000 and ActiveX Plug-in Software
Version 2.1.2

Thank you.

Posted on Nov 26, 2008

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Offhand, this could be indicative of a failure of the hard disk that records the video. Initially, have you tried if you could retrieve/view previous recorded sessions/dates? Additionally, if the system is relatively new, have you tried a format?

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 26, 2008

  • Louie  Role
    Louie Role Nov 26, 2008

    Appreciate the postback and additional information.

    On similar incidents, "failure to complete initialization", the culprit would be that the hard disk could no longer be recognized by the system and so it goes into a loop, restart look for the HD (hard disk), could not fin, restart.... To confirm, the HD must be ohysically removed from the DVR3709, attached to a SATA/IDE to USB adapter and connected to a computer. Doing this would make the DVR3709's HD as an external storage device of the PC and utilities such as scandisk, format, chdsk and others could be used.

  • Louie  Role
    Louie Role Dec 04, 2008

    Hi again,



    Any updates or developments so far?





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  • Expert
  • 291 Answers

It could be the faulty disc or the lens of the player is not working and needs replacement or cleaning.

Posted on Nov 26, 2008

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  • Master
  • 505 Answers

It may be problem with the CD\DVD or the lens may need some cleaning. First try with a different CD\DVD and check. If you still get the error try cleaning the lens using CD cleaner.

Thanks

Posted on Nov 26, 2008

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  • Master
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This usually (but bot always) is caused by the information in your BIOS not matching the type of Hard Drive in your system when you have an old system that doesn;t automatically detect hardware. When you press F1 it attempts to ask the HD what type it is, and since it boots OK I guess it's fairly smart.

What you need to do is enter the proper information into your BIOS for this type of Hard Drive. Depending on how "old" this PC is, you may need to specify how many cylinders and heads it has. most of the information should be on the label of the Hard Drive.

Posted on Nov 26, 2008

  • taran_2005
    taran_2005 Nov 26, 2008

    there can be two masters, secondary master and primary master.( Which by the way is the better way to setup your hdd configuration, 2 harddrives on seperate IDE cables) There just cant be 2 masters on one ide cable, in which case the second drive wouldnt be picked up by the bios as far as I know.
    Cant say ive seen the diskerror before so follow suggestion one and check in the bios if the drive is being picked up correctly.

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