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all you need to do is to connect your usb (it is included in the package) to your computer... then there is a guide for you on how to download or copy photos or videos from your phone. that easy right... :)
First things first. More information must be provided.
1)"Who is your carrier?"
2)"Do you have a package with that provider that will allow you to send text, multimedia, email, etc.?"
You can always contact your provider with the exact problem description and they should be able to help.