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This printer has a separate cartridge for black and colour. When you print pictures, the printer uses all three colours mixed together to make black and does not use the black cartridge. Your black cartridge may be empty or the printhead may just be dried out. Try a head-clean from the maintenance menu and then print a nozzle test. If still no result then try replacing the black cartridge with a new one which has a new printhead as part of the cartridge.
replacing a cartridge, while the nozzles are blocked won't help.
Realise the printer will mix there colours to get "black" on the paper. So even a full cartridge, can't make the other colours black till the blockage is gone.
Please try this. If you have ink cleaning fluid, (only for printer ink) use that, if you dont have cleaning fluid, use clean water.
Open the printer as if you replace a cartridge. Remove the black one and look tot the bottom of the cartridge holder. There is a little pipe, where the ink should go in. put some drops water or cleaning fluid in there leave it a few minutes. with a tissue dry it and again insert some drops of water or cleaning fluid. Then put in a cartridge and give the printer a black and white print job. Like print a few A4 papers. Let it print till the black comes back. Can take up to 4 pages A4. I hope this will unblock the nozzles.
Please even if you don't need to print, switch the printer on at least once a week. And even better, let it do a bit of printing every week. This will save a lot of frustration.
Your Black is empty and the printer is trying to approximate the Black using the other colours. Check and replace Black.
Your Black printhead is blocked and all you are seeing is the other colours that are used to make the black into a full black. Check cartridge and do a printhead clean to see if this clears it. Also print off a print quality test sheet (In the Ink Management options on the printer)
Another colour has been put into the Black Slot on your printer. Replace the incorrect cartridge and hope that the printhead has not been damaged by using the wrong cartridge. May need several printhead cleans to clear incorrect ink from the feed lines.
YOU SHOULD USE HP 21 BLACK INK CARTRIDGE FOR BLACK PRINTING.IF YOU USE 22 COLOUR CARTRIDGE YOU WILL GET ONLY GREAY PRINTING ONLY.I AM RIGHT?IF YOU USE COLOUR CARTRIDGES MAY YOU WILL GET MONEY LOSE. BECOS IT WILL FINISH EARLY.BLACK INK COST IS LESSTHAN COLOUR INK CARTRIDGES. SO YOU SHOULD BUY BLACK CARTRIDGE FOR REAL BLACK PRINTING.
Many printers always use a small amount of each color even if you are only printing black, to prevent the color nozzles from drying out and getting clogged (and, it forces you to buy more ink, which is a profit center for printer manufacturers)
For this reason, some printers will not work if ANY of the cartridges are empty.
It should work again if you replace the color cartridge. Make sure to select "black ink only" or the option to print in black and white or grayscale to minimize color ink usage. It may still use a little, but that's OK.
Since your printer is new, is should be covered under guarantee. Please take it back to your dealer, he should swop it out. Alternatively you can arrange a replacement from Lexmark direct through their website.
I found a solution to the Black printing problem :)
Under Printing Preferences: Set your Media Type to Photo Paper Pro.
We used edible ink cartridges and printed onto icing sugar paper. Same old... Just one day it refused to print black. In order to continue our small business, I degraded the color until I printed gray and not black.
Tonight, I browsed for the problem and came across this :)
Is it a new cartridge? If the cartridge has been sitting a while it can get clogged. Try using a moist paper towel and gently wiping the cartridge where the ink comes out. You could also try running the Lexmark Solutions Center program and use the clean nozzles option to force it to squirt out some black ink.