Question about Xerox Phaser 8550DX Laser Printer

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Xerox phaser 8560 DN is jamming in same place every time.  I remove paper and it re jams in same place.  Now printer is making a loud gear slipping noise.

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There is mostlikey a scrap of paper that you can not see still in the machine. You can gently walk a thicker piece of paper through the paper path and see if it pushes out the obstruction. Be very careful not to scratch the drum when you try this.
Hope this helps

Posted on Dec 04, 2008

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Before you clear the paper out, If you press the question mark button (?) it will display the Jam Code which will narrow down what kind of jam you have. You can look it up if you can get access to a service manual.

Oddly, the most common jams aren't caused by rollers and need a DM camshaft 020K14801 changed instead. If you have jams right at the tray then get the roller kit 604K42200 after all.

Good luck ...Whit at www.iteminconline.com

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Two things normally cause that. Look in the area inside the top cover where there are 2 green guides that flip up so you can clear a jam off the drum. See if the clear mylar guide it bent or cut causing the jam.
If that is ok then more than likely you have a process drive timing problem. That is the drive gear assembly on the right side of the machine.
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Hi,

The user guide is available here http://www.support.xerox.com/go/results.asp?Xtype=docs&prodID=8560&Xlang=en_US&Xcntry=USA&prodName=Phaser%208560

Also, I think there are two wiper blades on the 8560, one is on the maintance kit and the other is supposed to be removed, that was the old 860 that could remove theirs. Perhaps cleaning it will be fine. just open the top of the machine and its right there, give it a wipe and it should be fine. The other wiper blade on the maintanance kit and here is a link below to show you how to clean it!

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=355,E=0000000001343253407,K=1300,Sxi=12,Case=obj(902)

You can use this site to troubleshoot any problems with Xerox printers.

Niallbt

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