Question about GN Netcom GN 8000 Amplifier

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The other side cannot hear me.

I have bought 30-40 pieces of GN 8000 amplifiers and headsets for my company which is into telemarketing. I am facing a problem that the party on the otherside of the phone cannot hear me. I can hear their voices but they cant hear me. I have following connection architecture... GN 8000 > phone I/O BOX > phone mount > E1HA > DCP > Servers I dont think theres a problem in DCP coz i am able to login to the agent application. There something either with the E1HA or the GN 8000 amplifier settings. Please suggest...

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  • cchou Nov 13, 2007

    I have the same problem. I ordered these headsets and amplifiers months ago and still can't get them working. I've read the manuals and looked up the part numbers to make sure they would work with Lucent Definity 6400 series phones. Now I'm surfing the net for information to why the phone I call can't hear me.

  • Anonymous Jun 16, 2008

    I have the same problem.....the other side hear me very less.......please hell me......



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  • 4 Answers

Hi I don´t speak a good English but a question for you ¿You tested a microphone of you system? you can probe to interchange the handset may be it can solve the problem

Posted on Apr 12, 2007


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