Question about GN Netcom GN 8000 Amplifier

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The other side cannot hear me.

I have bought 30-40 pieces of GN 8000 amplifiers and headsets for my company which is into telemarketing. I am facing a problem that the party on the otherside of the phone cannot hear me. I can hear their voices but they cant hear me. I have following connection architecture... GN 8000 > phone I/O BOX > phone mount > E1HA > DCP > Servers I dont think theres a problem in DCP coz i am able to login to the agent application. There something either with the E1HA or the GN 8000 amplifier settings. Please suggest...

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Re: The other side cannot hear me.

Hi I don´t speak a good English but a question for you ¿You tested a microphone of you system? you can probe to interchange the handset may be it can solve the problem

Posted on Apr 12, 2007

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