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Re: My answering system and my instructions are all in ...
Is the incoming phone line plugged into the answering machine directly? the answering machine should then be plugged into the phone. the signal comes through the answering machine then to the phone. you may have the connections reversed on the answering machine. check those connections.
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This sounds like a message generated by your telephone company's voicemail system. This system records messages when someone calls while you're already on the phone. And, depending on the settings, it may pick up the call before your answering machine does. Please contact your telephone company for instructions on accessing their voicemail system.
The 6041 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.
Please refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and specify the answering machine or voicemail system.
There has to be some action to tell the phone you're answering the call. Old phone did so when you picked up the handset. With this phone, you might have picked up the handset just to check the caller ID, so it won't answer the call upon removing the phone from the cradle. Besides, you might have picked up the phone to go out onto the patio or to the bathroom, for example. How is the phone then to know you want to answer a call?
Dial your own number, when the voicemail picks up, dial either the * key or the # key. Then follow the instructions for setup that they give you. There should be an option for notification settings within the voicemail system.
Remote Operation When you are away from home, you can operate your answering system with any touch-tone telephone.Use this function to check for recorded messages, to play or delete messages, even record a new greeting message. 1) Call your telephone number. 2) During the greeting message, press 0 and enter your PIN code. 3) The answering system announces the current time and the number of messages stored in memory. Then you hear "To play incoming message, press zero two. For help, press one zero." 4) You may continue to listen to the voice prompts, or you may select a command from the following chart:
Command Function 0 then 1 Repeat a Message 0 then 2 Play Incoming Messages 0 then 3 Skip a Message 0 then 4 Delete a Message 0 then 5 Stop Operation 0 then 6 Answering System On 0 then 7 Memo Record/Stop* 0 then 8 Greeting Message Record/Stop* 0 then 9 Answering System Off 1 then 0 Voice Prompts
If you forgot to turn on answering system the directions for that are here:
Turn on the Answering System Remotely If you have forgotten to turn on your answering system, you can turn it on remotely from any touch-tone telephone. 1) Call your telephone number. 2) Wait ten rings until the system answers. You hear intermittent beeps. 3) Press 0 and then enter your PIN code. The answering system announces the number of messages stored in memory. You hear "To play incoming message, press zero two. For help, press one zero." 4) Press 0 then 6 to turn the answering system On. You hear the outgoing message and a confirmation tone. 5) Hang up the phone; subsequent calls will be answered by the system.