Question about Brother IntelliFax-2820 Laser Fax

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Fax problem when sending a fax, a part pf the paper cames out complete black. the same fenomena happens when copying. thank you dalia in intellifax 770 Fax received is ok but when sent it is black,and copy is black

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Something is blocking part of your scanner light, or scanner light may be bad. Check if the scanner light comes on, and check inside the original feeder and machine for a scrap of paper blocking the scanner light to the imaging drum.

Posted on Nov 26, 2008

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Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
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if the copy comes out black and/or sends black the Contact Image Sensor in the scanner may be needed.
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Can you see light from the scanner unit with you make a copy or try to send out faxes? The bulb for the scanner may be burnt. You might be able to find a replacement bulb, search google or contact Brother.

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the scanning lamp is most likely not working\
\
here is the manual go to the maintenance section to see the scanning lamp

http://www.retrevo.com/s/brother+2820+fax++manual

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