Question about Danby DDW1805W Designer Series Free-Standing Dishwasher

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Danby dishwasher in warranty developed a crack in the door shell.

Sirs, my wife noticed tonight that there is a crack in the door of the dishwasher we purchased from you. It is on the left hand side as you look at it from the front, and the crack starts right where a screw is screwed in from the back side of the left-hand edge of the door. Exactly when the crack first appeared we do not know, but assume it simply got larger as a little time passed, until it got more noticeable. There are no abrasions, dents, or scratches, just the crack. What do we do now to get the shell of the door replaced? My warranty number is 00501376, the model is DDW497W, and the warranty expiration date is indicated on our receipt as July 30, 2009. Please respond ASAP. My email address is Thank you, Fredrick Barbee, 1969 South 7th Street, Apartment 110N, Brainerd, MN. 56401

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1st thing you need to do is contact a service company in your area that does the warranty on Dandy, set up a call for them to come out and check it.
being in the 1st year warranty there should be no charge to you and after they come out and check it they will most likely have to order the inter-door liner which is no problem in operation of your dishwasher and after it arrives they will come out and install the part,
you might check to see if there is a sears service in your area and if they work on your make.
be sure to give them all the info up front at far as date purchased, model and serial numbers and who you purchased it from.

Posted on Nov 26, 2008

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