Question about Whirlpool GS5SHAXN Side by Side Refrigerator
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: whirlpool ice maker
this is a hard one to diag in person, let alone via email. you know your not getting water to the ice maker, problem is finding out why, ther is (or should be) a tech sheet behind the kickplate of this unit with a little trouble shooter and diag procedure for the ice maker. folded little blue/and or brown paper.
1. is the water line leading from the valve to the ice maker fill clogged/frozen??? pulll the machine out and youll see the line leadding to the top corner of freezer, disconnect that line and try to blow though to the insde of freezer, should blow withno resistance. if so your good if not youll need to thaw that line
2. is the red light blinking on the inside of door. its a sensor for the ice maker if its faulty you wont get ice either.With the flapper on rt wall of freezer depressed the light should remain on solid, if continues to blink a pattern, 1 and 1 quick blinks, 1 and them 2 quick blinks, youll need to replce the electronics
3. is the water valve itself just not sending water to the ice maker. its a dual vavle 1/2 does water and the other half feeds the ice maker . generallly youll hear the valve being energized, just no water coming through
4. ice maker itself can be damaged and not calling for water at all.a pretty common issue with these electonic control ice makers is the center gear actually over torques itself and winds up snapping itself(at least the tabs that hold ino place snap anyway). gaining acess to the face of the ice maker will tell this.
while looking at the exposed from\nt of ice maker you should see the center gear adn the 2 tabs holding the gear on as well. ther shoud be a SMALL but definite space betwwen the 2 tabs in middle of center gear, as if it were pressed on and the tabs spread back open to hold onto the gear. if 1 of the tabs is cracked or the gear isnot mounted correctly because of the tabs, you best bet is to replace the ice maker assy
Posted on Mar 30, 2008
check the water valve on the back of the ref. it sends water to the ice maker and water in the door one can work and the other one not
Posted on Apr 30, 2008
Check the following:
Is the freezer door closed completely?
Is the ice storage bin installed correctly?
Is there ice in the storage bin?
Has the ice frozen in the storage bin?
Is ice stuck in the delivery chute?
Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
Has the ice melted around the auger (metal spiral) in the
ice bucket? Dump the ice cubes and clean the ice storage
Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.
The ON/OFF switch is located on the top right side of the freezer
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position
Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.
Posted on May 15, 2008
Hi all rootbeergirl here. I had the optics changed and the moter on the other side of the icemaker changed I was able to send them both back to Whirlpool because they were both faulty and my fridge was still under warranty and the repair person I had out was a whirlpool warranty certifed rep. I guess I was lucky but whirlpool did tell me that they were having issues with both parts burning out. But now that they are changed it has been been working like a charm. The repair man did suggest that if you are not useing your ice maker alot then you should turn it to the off posistion and let the ice run low or dump the ice holder on a weekly basis. Hope this helps. alsop to replace both parts if you have to pay runs about $300.00
Posted on Oct 06, 2008
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