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My computer's finger scanner(tx1000 for HP) is not working, Ive tried looking for the software but its nowhere to be found, how do I fix this problem?

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Posted on Nov 27, 2008

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Someone was trying to hack into my computer and screwed up my hp scanner, G3010. Now it won't work as it did before. I hope this web site is secure!


Have you tried to reinstall the scanner software? The software may have been compromised iof someone hacked into yur computer and was trying to turn it on.

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Sorry you are having trouble. I can help you with this.
Look in the bottom left corner of your screen. There is an orange round button there. This is your Start button. They changed the look of it in Win7
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Hi,

Try to reinstall the driver
Try to check HP if there is a latest driver to download.
Try to plug it to another USB port.
Try to plug it to another computer. If it still has the same issue, then it might be that your scanner is faulty.

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Maybe the cable in the harddisk is not connected properly. Try connecting it.

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try removing the program first then remove the scanner from the computer then turn it off for 60 sec. thenafter 60 seconds turn it back on then connect the scanner again wait for a pop up on the lower right of the screen it will message you that found new hardware then click on it and try installing your software if there is no pop up your scanner might have a problem. hope i help

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U must be using vista. So uninstalling the scanner or try system restore to time before u installed the scanner(hopefully that is vista compliant) and see if u can burn ur discs, if you can, then there is a resource conflict after installing the scanner, which can be chaged on the drivers--properties--resorce tab..........sodeep

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You can look a good computer accessories and repair shop that is likely to have your screen type available. You would have to be patient in looking for the right screen for your laptop.

You can also search Google to find out online computer accessories shops that have screen type.

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Hi slipknot123,

it simply means that the software for your finger scanner requires the omnipass password modules before windows allows it to work with its identification and authentication modules.

if your computer came with a built-in finger print scanner, all the drivers and the necessary software for it should have been installed already, you may also check the recovery disk that was given you when got when you bought your computer, tcheck out their site at www.softexinc.com

Hope you have a nice day

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I'm accessing a HP PSC 1350 all-in-one on a network. I'm using WIndows Vista Home Premium on my computer and am trying to use the scanner on the printer, however, it is not listed in Vista's Scanners and...


I guess you have already seen the HP website, where they claim it will just run when you plug in the usb cable..?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=u&lang=en&os=2093&product=306888&dlc=en

Obviously that's not going to work. Couple of ideas.. Have you tested at least the usb cable &/or the printer on another pc? Also you might think about trying to load the XP version of software, those drivers sometimes work.. But pls beware, I have not tested this at home or elsewhere else.. so there might be a risk of causing software o/s problems. But if u r desperate.. Good Luck.

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