Problem is that printer scanner is working with pc but when we give command of copy from printer then plain paper comes out of printer although toner is full .what will be reason of plain paper coming.pls give suggest me.
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try removing the program first then remove the scanner from the computer then turn it off for 60 sec. thenafter 60 seconds turn it back on then connect the scanner again wait for a pop up on the lower right of the screen it will message you that found new hardware then click on it and try installing your software if there is no pop up your scanner might have a problem. hope i help
HP will work. The jam is a paper problem not a hardware or software issue. Try line feeds without printing. HP also makes the best printer paper so don't skimp on that. Moisture in the paper is the most common paper jam problem aside from debris getting into the rollers. If line feed fails then physically inspect the whole paper path. I have Canon, Epson, Dell, HP and Lexmark printers with Quickbooks Pro. They all work. Paper is your problem barring a banana falling into the rollers. Never leave paper in a printer for a long time as it will stick to itself. Steve
I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).
When you are installing the software, make sure to install the scanner software too.