Question about Panasonic KX-FL511 Plain Paper Laser Fax

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Machine won't draw the paper in to send the fax

I put 10 pages in to fax and the machine starts to draw the paper in but then stops and says "document jammed." It's not jammed so what could be the problem? It only draws the paper in about an inch. I try to put pressure on the paper so it would go in but it still jams. The fax machine is supposed to accept 20 pages at a time so that's not the problem. Could it need oiling or cleaning similar to my paper shredder with the lubricating sheet it run through every once in a while?

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  • Pamela Garlisch Jan 08, 2007

    Well, I just tried to make a copy on this machine and the paper went in just fine to make the copy. Then I tried to send another fax and it said document jam again. Is there a separate switch or something inside that tells it to read a fax versus something that tells it to just make a copy? Thanks!

  • Anonymous Mar 25, 2014

    no paper jammed in fax machine but it says its jammed

  • Anonymous Mar 29, 2014

    peper rem machine but showing paper jam
    oved from the fax



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Technically, your machine is jammed. The paper is jamming as it exits the feed area, and enters the machine. Not being specifically familiar with that model, but rather based on experience with other simular machines with like problems, I would say you should look for 3 possible causes... Most machines have, shortly into the paper path, and generally in the area you're indicating, some sort of sensor switch, whether it be photo-electric, or a mechanically activated toggle, that senses and registers the lead edge of the paper so the machine knows it did feed. This switch could be knocked out of place, or simply dirty, and not sensing the lead edge of the paper within a certain period of time after the machine registers the feed had been actuated. A second possible cause would be (and you may be able to visually verify this) is that usually, in these types of machines, there is some sort of pressure or "retard" pad/roller in conjunction with the feed roller. If this isn't working right, the machine may be feeding more than one sheet at a time, and becoming jammed in the paper path path area due to "thickness". A third possible issue could be an unremoved scrap of paper from a previous jam (or a staple/paperclip/piece of rubber-band/or any other foriegn object, as I've seen them all) still remaining in a thin and obscure position of the paper path blocking the paper's progress to the afformentioned switch. Those are the most likely, but probably not the only possible, causes of the problem you are exoeriencing.

Posted on Jan 07, 2007

  • James Mastrine
    James Mastrine Jan 07, 2007

    I'm sorry... I may have accidently assumed you were talking about the paper that the machine prints on, but after re-reading your question, I believe you are talking about the originals that you are trying to fax/copy? You may still have a simular issue there (original feed sensors or paper retardation issues) as I was indicating in the machine paper feed area, but there is an additional, and more likely problem in the original feed areas of these types of machines as well.
    The original feed rollers are often internally spring loaded, or spring-loaded clutch driven for one way feed drive. Common problems are that the spring may have become "mal-formed", or dried up (they are generall greased/lubed mechanisms). In either case, dis-assembly of the feed drive mechanisms for replacement or re-lubing is probably going to be required.

  • James Mastrine
    James Mastrine Jan 07, 2007

    BTW... Missing/stuck/dirty paper sensing switches, as well the paper feed obstructions (staples/paperclips) are still other things to look for, especially in the original feed area, just as much as the regular paper feed areas.


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The solution is to stick both middle fingers up at Brother and buy a fax machine from another company, or live without sending.

There's no such thing as a Brother fax machine that sends, they're all garbage... I've had 3, none have ever sent.

Posted on Feb 01, 2010


All in-put is good, I like the KIS prinsable, Keep It Simple, Check ADF for obstruction and clean feed roller and Sep. roller or Pad (damp cloth w/water and simple green, 409?). if thats not it try can air on sensor, dust, piece of paper? Good Luck!

Posted on Jan 08, 2007

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Related Questions:

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  1. Make sure the fax machine is plugged into a power source and also plugged into a working phone jack.
  2. Turn the fax machine on.
  3. Obtain the fax number of the destination fax machine.
  4. Gather the documents you want to send and put them in the order you want them to be received.
  5. Fill out a separate piece of paper called a coversheet with the recipient's name, fax number/phone number, your name, your phone number, a short message and number of pages (including coversheet).
  6. Lay the documents face-up in the fax machine feeder tray with the coversheet on top
  7. Dial the recipient's fax number - put 9 before the number and area code
  8. Press the "fax" or "send" button, depending on the particular fax machine model

Nov 17, 2014 | Office Equipment & Supplies

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When sending a fax the pages do not go through the feeder until the connection with the recipient is made. Once made it pulls the papers one by one. It will not store and send. This was working fine up...

fax memory switched on documents held until other machine answers then transmits page by page fuction parameters of fax side of machine fuction 7 then 4 switch memory to on . the only other way the machine will send like this is by a manual dial when the hook button is pressed then the number put in the documents are held until the user is prompeted to press the start key

Oct 28, 2011 | Panasonic DP-8020E Black and White Copier

1 Answer

Using a brother MFC-J415W printer, what are the steps in sending a fax?

How to fax :
1. Entering fax mode To enter fax mode press (Fax), and the key will glow green.
2. Sending a fax from the ADF (Automatic Document Feeder): Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.
a. Make sure you are in Fax mode . b. Place your document face up in the ADF. c. Dial the fax number. d. Press Start.
The machine scans the pages into memory and then sends the document.
3. Sending a fax from the scanner glass : You can use the scanner glass to fax the pages of a book, or a single page at a time. The documents can be up to Letter or A4 size. Press Stop/Exit to cancel a fax in progress.
a. Make sure you are in Fax mode . b. Place your document face down on the scanner glass. c. Dial the fax number. d. Press Start.The machine starts scanning the first page.
For more detailed instructions, you can go directly to Section 4 - page 22 of the manual in Brother's site. Hope this helps.

Apr 14, 2011 | Office Equipment & Supplies

1 Answer

Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.

The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
cannot receive a fax automatically. Be sure the handset is seated on the cradle properly.
The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
The machine does not send anything. Check that the document is loaded face down. Send should show up
in the display after it dials. Check if the machine to which you are sending can receive your fax.

Dec 22, 2010 | HP 1010 Plain Paper Thermal Fax

1 Answer

I need assistance with fax error codes # 322 and # 358. What do they mean?

Error code 322- There was a communication error with the receiving fax machine due to poor telephone line conditions.
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error code 358--
The remote user pressed the Stop key,
The remote machine encountered a system problem such as no paper or a paper jam.
Configure the local fax machine to use a slower reception speed.
Disable ECM mode on your machine.
Try sending a fax to another location.

Mar 03, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Insstructions for sending a Fax on a Brother

You can find the entire user manual by clicking here:

Or, here are the instructions for sending a fax:

Entering Fax mode 5

To enter fax mode, press (Fax), and
the key will glow green.

The LCD will show the new job number and
the memory available.The number of pages
you can scan into the memory will vary
depending on the data that is printed on them.

Faxing from the ADF 5
a Make sure you are in Fax mode .
b Put the document face down in the ADF.
c Dial the fax number using the dial pad.
d Press Black Start or Color Start.
The machine starts scanning the

• To cancel, press Stop/Exit.
• If the memory is full, the fax will be sent in
real time.

Faxing from the scanner glass5
You can use the scanner glass to fax pages
of a book one at a time. The documents can
be up to letter or A4 size.

You cannot send multiple pages for color

Make sure you are in Fax mode .

Load your document on the scanner

Dial the fax number.

Press Black Start or Color Start.
If you press Black Start, the
machine starts scanning the first
page. Go to step e.

If you press Color Start, the
machine starts sending the

Do one of the following:
To send a single page, press 2 to
choose No. (or press Black Start
To send more than one page, press
1 to choose Yes and go to step f.

Put the next page on the scanner glass.

Press OK.
starts scanning the page.


Dec 15, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

How do i fax multi pages at once

Your document feeder should allow you it install a stack of originals, amount depends on machine specifications. Dial one number and send your multi-page document.

if not the feeder tires may need to be cleaned, a few drops of alcohol in the center of a clean piece of paper then run it through the feeder, put the paper in then when it stops press the stop button and it should eject the document, in doing so pass the alcohol past the feed tires. do this a couple of times then try your multi-page document again.

Hope this helps

May 04, 2009 | Lexmark F4270 Plain Paper Inkjet Fax

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Can't stop the transmision report - continues to print page after page

Make sure the transmitter knows how to send a FAX, i personally wasted a lot of time and paper because the sender doesn't know that the FAX machine had an automatic document feeder and that all pages has to be put in position before sending, and not page by page while sending.
Also see in the FAX manual if it can avoid printing the transmission report. Most Panasonic Faxes can do that.

May 05, 2008 | Canon FAXPHONE L80 Laser

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I want to scan then send instead of scanning whilst sending

There are 2 methods of sending 1. Through memory, in which the machine scans the document then sends when all pages have been scanned. 2. In real time, in which the document is placed in the ready mode and the line monitor or handset is used to dial the number. In this case the document is not scanned until a response is heard from the other machine.
However, in the case of the memory being full, either of documents in the queue or if there are documents waiting to be printed (because of no toner or no paper) then the machine will not allow sending from memory.

Feb 07, 2008 | Canon FAX-L200 Plain Paper Laser

1 Answer

Fax machine jams or stops loading document for a copy or sending fax

try to open your fax machine ang check paper feed gear maybe 1teeth of gear is broken..or maybe your machine incountered feeding timing error.

Jan 30, 2007 | Panasonic KX-FL511 Plain Paper Laser Fax

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