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Getting incomplete prints from kodak 8500 printer

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I've got the same printergetting incomplete prints from kodak - 2_bing.gif/ same problem. There is a solution that appears to work for me. Icontacted Kodak about this several years ago before they discontinuedsupport for this printer. It seems that its caused because the printerloses it's position with the various dye layers on the film and gets"lost". They gave me a 3 step "repair". Step 1 - remove the "greenholder" that the film/dye material sits in and reinstall your filmright onto the drive wheels (without holder). Step 2 - Locate the smallsensor (eye) on the top side of the thermal head (there's a yellowlabel on my machine on the "door" that lifts up with the head attachedthat shows the sensor location. CAREFULLY clean that sensor withalcohol. I use a Qtip with the slightest bit of moisture ... you don'twant this thing wet ... just clean.
Step 3 - there's a LED that's onthe body of the machine directly opposite the sensor (when the lid isclosed) that needs the same type of cleaning.

You might want to look in your machine and wipe every roller you seewhile you are at it with a cloth that's very slightly dampened withalcohol. Most of the time these aren't the problem if the printeractually does start feeding the paper ... at least they aren't for me.

I find that I have to do this sensor cleaning exercise every year oreso. Don't give up hope if the problem returns in a few months.

BTW, it appears that the only drivers that work in this evolving worldof computers are those that were written for Windows XP. I've have noluck trying to get this printer to work with the MAC in Leopard or SnowLeopard OS and the Fusion virtual machine options didn't work either.Haven't tried boot camp with XP which I guess is the last option.

Hope this helps. If you need to contact me on this try me at

Good luck.

Posted on Jan 17, 2010


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Does the kodak 8500 thermal printer work on windows vista?

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Thanks for asking FixYa for help. My name is Jeff and I will be assisting you today. That printer was discontinued in 2005 see here:

subsequently there are no Windows 7 drivers.

Here are the latest that are available:

Does the printer work?

If you are in need of additional help, please let us know.

Thank you for allowing us to help you today.

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The key here is your driver and your operating system. You haven't shared either in your question. I've found that MAC systems operating with Leopard and Snow Leopard can't address the 8500 no matter what I seem to do. My gut tells me you may have same issue with Vista and perhaps Windows 7 since Kodak stopped supporting this printer several years ago and all the drivers were written for earlier OS.

If you are still on XP, then you might consider reinstalling your print driver and going thru setup once again.

This is a great printer when you get it to work. I love mine.

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Hi there

Was it working before the Snow Leopard? If so, was Snow Leopard a new installation or an upgrade over an existing one?


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