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Re: anti spyware not scanning
After the scan, the program will ask you to reboot. So restart your PC at once. Do not wait for anything else. Just reboot your PC right away. Using the spyware scanner, do a quick scan of your system after you reboot. If there are still spyware infections, reboot and do another full scan. I know, I know - it's tedious, isn't it? Well, that's the price we must pay for spyware and adware infection. Just look at it as a viral infection. If we do not kill the viruses in our body with antibiotics, the remaining viruses will become stronger and adapt to the medicine. That's just the way it is when you are on a Windows machine. The best thing you can do is prevent infection in the first place. You really have to watch out for malicious websites and never click on suspicious email attachments. It's unfortunate that in this day and age spyware and adware are still in fashion. Don't lose all hope because even though it is an arms race, the good guys are almost always on top of the situation.
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Have you tried other free anti-virus softwares like Avira? Sometimes, not a specific anti-virus can detect the same type of virus. Also, try to uninstall the MS Office, run a full scan, then reinstall MS Office then run a full scan again. It will help us narrow down the source of the popups.
Is your PC clean? That is free from virus, trojans, malware/spywares...etc...?
Do you install any security programs eg. antivirus or antimalware/spywares programs?
1. Install a CCleaner here. Run the CCleaner to spring clean your system. (files clean-up, registry clean-up..etc...)
2. Install Malwarebytes Anti-Malware, install, update and scan your PC, and remove any nasty files detected.
3. Install antivirus, Avira AntiVir Personal - FREE Antivirus, install update and scan your PC and remive the any infected files.
Trend Micro is not a very good anti-virus/spyware company, if i was you, i would use AVG or something like it, AVG seems to be the only true antivirus, i have seen programs like AVAST that just deam files as viruses because of the words in the file name. (usually containing CRACK or KEYGEN. best advice i can give, either return it and download a free one, or format your computer to remove any viruses on it.
If you have anything, remove them. Helpful Free Software below Read On. FREE SPYWARE Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT. FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one. Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE Avira AntiVir – Free Anti-Virus Protection http://www.free-av.com/ FROM MICROSOFT 2009 -Free --Security Essentials http://www.microsoft.com Pop up Blocker- free www.panicware.com Spybot - Search & Destroy 1.5.2 -FREE SPYWARE http://www.download.com/Spybot-Search-De… Avast- FREE ANTI VIRUS PROGRAM http://www.avast.com/eng/home-registrati… AVG- FREE SPYWARE PROGRAM http://www.free.avg.com Ccleaner-FREE http://www.download.com/3120-20_4.html?q… Malware-FREE http://www.malwarebytes.org/. $ *** KASPERSKY *** http://www.kaspersky.com There are alot of $ anti-virus and Internet security programs out there-ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money. REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.! If all else fails, then do a Reformat.You will loose everything, so do a Back-up. Good Luck. pls rate me