Question about Pure Digital Flip Video Ultra Camcorder

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Our borrowed Flip (Ultra?) seems to be frozen ON.

The screen says " Ready" and " Time Left 00:00" but nothing happens no matter what buttons we push or no matter how long we push them!

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  • Anonymous Dec 29, 2008

    Turns on Flip appears and freezes, can't do anything.

  • kthaselden Jan 14, 2009

    When i turn on my Flip ultra the "FLIP" screen appears and freezes (can't turn off, nothing). I called tech support and they told me to reset it i needed to remove the batteries for 2 days which i did. Two days later, inserted batteries recorded a couple of minutes and thought all was well until a couple of days later turned it on to record (my toddler taking her first steps) and its frozen again. R U Kidding me.... less than 1 year old!! HELP

  • Anonymous Feb 01, 2009

    Same thing happened to me. Camera was about 5 months old, all of a sudden the screen freezes. I was instructed to remove batteries for 2 days, and I did, but it didn't help. Was told to send it in so they could fix it, and if it couldn't be fixed, they would send me a new one. After 3 weeks, I get a package with my OLD camera enclosed, with a letter telling me they could not fix my old one, so 'here's another camera' - and, IT DOESN'T WORK! Now they're telling me to send it in again, but to a different address. Maybe they should have a recall on these until they figure out what's wrong

  • relaxed Mar 15, 2009

    Turns on showing "Flip Video" on screen, will not shut off, attempted reset by holding down power button and red button at same time, nothing. Only when I take out batteries will it shut down. Inset batteries again and same results. Really frustrating, bought in May 2008 so now 10 months of owning.


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I have the same problem and found something that kinda worked for me. Hopefully it'll work for someone else. Turn on the flip while holding down the - key. It should power up normally and allow you to view/record etc. Several videos say "Invalid Format" or something like that on the screen, but most are ok and I can record. Better than a completely dead one.

Posted on Mar 28, 2009

  • jmarm Mar 28, 2009

    Hold down the minus while turning on. Then plug into the USB. It connected to my PC and I was able to download all my videos! Several are messed up - but at least I salvaged some. I used to really like my FLIP... now it's a F L O P :-(


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Try this: pull the battery. Hook it up to the USB. Look in the DCIM folder and delete or copy off what you need. Dismount the unit from the desktop. Put the batteries back in. It should boot. Or worked for me, anyway....

Posted on Jan 23, 2010

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1 Answer

My Flip Ultra turns on but won't get past the black start up screen. I tried the "Hold (red button) for setup" but that does nothing. Battery change does nothing. contacts are clean. Plugging...

I found the solution for mine with the same problem, not sure if it works for others. What I did after plugging it ti my mac with no results other than it staying on when I removed the batteries, I go the idea to hook it up to my windows laptop without the batteries. After that I put the batteries back in (for no reason) and my computer installed the driver for flip again and found the videos that were left on it. I quickly saved these as I wasn't sure what would happen next. After that it had to restart the flip software so I let it. I then unplugged it from the computer wondering what it would do next...(nothing). Well after saving my videos I figured I had nothing else to lose so I pressed the (PLAY+FORWARD+HOLD DOWN THE ON BUTTON) a quick flash and I was watching my videos that I had saved earlier. Like I said not sure if it will work for you but did for me. I sure pays to keep fiddling. :)

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How do you fix a frozen flip video ultra?

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If you look on the bottom of the camera there is a button that slides from a locked to an unlocked position. Slide it to unlocked and then slide down the back of the camera (the side with the lens) there is a removeable rechargeable battery pack. Remove it for a moment and then put it back in. Try plugging back into the USB port. This should work.

Jan 09, 2009 | Pure Digital Flip Video Ultra Camcorder

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