Question about GE Profile 26.6 cu. ft. Side-by-Side Refrigerator with Dispenser TFX27PRBWW

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GE Profile Ref. Ice despenser motor does not turn. Auger turns

Everything else works fine. When I call for Ice I can hear the lever engage and the trap door open but the motor does not turn the auger. Can trun the motor clock wise by hand and feel the reduction gear resistance. MOD. PSS26SGRD SS

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  • imdapapa4 Nov 29, 2008

    Are you talking about the wire at the base of the door by the hinge. Or a connection behind the control panel. If so how do I access the connection.

    Imdapapa4

  • Anonymous Feb 18, 2009

    dammmm thanks ! had the same problem Pulled the light bulb and ice dispner on door worked .Saved 100.00 just for a house call

  • rnobobfromca Mar 27, 2009

    I had the same problem. Pulled the bulb, dispenser worked fine. Replaced old with new bulb. Unbelievable, an old light $1.00 light bulb caused the problem. Thank you.

  • tsvoboda Apr 19, 2009

    Oh my, I can't believe it was that simple!

    I just pulled out the bulb on my fridge and the ice started dispensing right away.

    Thanks chandleg, what a great help - the wife can't live without fresh ice!

  • ReneB Jun 07, 2013

    Took out the light bulb, ice worked like a dream! Thank you, thank you, thank you.

  • Anonymous Mar 14, 2014

    Auger will not turn pellets got damp swollen cleaned out still won't turn won't heat above 48 Motor seems to work but auger shaft seems stuck

  • Anonymous Mar 14, 2014

    Traeger Auger will not turn pellets got damp swollen cleaned out still won't turn won't heat above 48 Motor seems to work but auger shaft seems stuck

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I had this same problem today, and after tearing apart the door and digging with the multimeter, I found that the bulb was drawing to much current {probably due to age} and that pulling it made everything else start working. The high resistance was drawing too much current from the IC on the door panel board.

I'm going to get a new bulb tomorrow, but if you yank the bulb it'll probably work. {If you have the same problem}

Posted on Dec 03, 2008

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Just pulled the bulb and it works lie new. Had the ge service guy here before and tried talking me into paying him 4170 to pull the motor out adn thaw it out

Posted on Apr 27, 2010

  • grossgrinch Apr 27, 2010

    Sorry for the spelling. I meant $170 and he wanted me to thaw out the motor. When I removed the bulb everything worked fine and I save $170

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Double check the connections on the door light switch before condeming the motor

Posted on Nov 28, 2008

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1 Answer

Kenmore model number 253.55693400 when I push the ice dispenser tab the motor to push ice is on, but not pushing ice out.


You have an auger type of ice dispenser, so when you say you hear the motor is on, do you mean it is turning the auger? Take out the ice bin and close the door, push the dispense button and then open the door quickly to see if the auger is turning. If is is then dump your ice bin and let it sit out until it is completely defrosted and dry. Reinstall the ice bin and put the lever down. And see if that will clear the problem. The auger motor is not that strong and if you get any ice build up under the auger it will stop working. So defrosting and drying will normally clear it up.

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When you push the lever to dispense ice, can you hear the motor running? If not, that motor might be dead and not turning the auger, which would be your problem.

If you can hear the motor and auger turning, the chute or the opening in the ice maker might be clogged up with ice. Clean the entrance to the ice maker and the chute in the freezer door and that should fix your problem.

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Most of the time the bin has been removed and not put back in properly. When this happens ice blocks the drive motor. Remove the bin and turn the auger by hand make sure it will turn and is not jammed. Now with the bin out push the light button in that turns the light out and have someone push the button for ice while the door is still open the motor should turn in the back make sure thereis no ice blocking it. If it turns nothing is wrong with the motor. The clicking sound is usually the motor jammed by ice or the auger not engaged on the motor. hope this helps good luck

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