Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

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I have a Surfboard SBG900 router and cannot connect to VPN

I've had a SBG900 wireless router for 4 months and was able to use the Cisco VPN client for the first two months. Install and connections was a breeze. Then after 2 months I finally enabled the router security (WPA) and wasn't able to use VPN anymore. I tried going back to the original settings but the vpn still won't work.  By no means am I a computer expert, so help in lamens terms would be greatly appreciated.

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The issue you have is not due to enabling WPA. It is due to enabling Firewall protection. Either turnoff firewall or use custom option to enable required ports.

Posted on Sep 20, 2009

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Cisco expert


I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate.
Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-Use a USB headset that is recognized by the IP Communicator.
-Upgrade to the latest version of the IP Communicator

Nov 07, 2013 | Arris SURFboard SBG900 Wireless Router...

2 Answers

I am trying to connect using Cisco VPN through my Motorola wireless router, but cannot connect. I check with my internet service provider and they do allow VPN. Our IT division has checked the...


The devices appear to be in functioning order. However, the connection network requires another computer on which signals are directed towards. The computer server on which network resources are acquirable is unavailable. For example, your devices can provide sevices to another computer if any were avialble. Usually an internet provider would allow acess to several computer with subscription. Consult an internet service provider, examples, at & t, T- mobile, Verizon, boost mobile, or consult any available at your local area. www.at&t.com, www.t-mobile.com, www.verizon.com, Goodluck

Jan 11, 2011 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Set up wireless security


1 On a computer wired to the SBG900 USB or Ethernet port, open your web
browser (for example, Microsoft Internet Explorer)
2 Type http//:192.168.100.1 and press ENTER to display the login window:
3 In the User ID field, type admin (case sensitive) and press TAB.
4 In the Password field, type motorola (case sensitive) and click Log In to
display the SBG900 Setup Program main window:
As soon as your network is operational, run the SBG900 Setup Program to:

"Wireless Network Setup"
For a LAN with one or more wireless clients, enable wireless security on the SBG900.

"Wireless Network Setup"
After enabling wireless security on the SBG900, as required on each wireless client:
> If you disabled ESSID broadcasting on the SBG900, set the client Network
Name (ESSID) identical to the ESSID on the SBG900.
> If you enabled WEP on the SBG900, set the client WEP key identical to the
WEP key on the SBG900.
> If you enabled Allow Only Listed Stations Access, be sure the MAC
address for each client is correctly listed on the SBG900.

Dec 22, 2010 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I have a motorola wireless router and VPN will not establish a connection. I can access the internet, but no VPN


For VPN, you will have to open specific ports in your router . See this link..for what ports have to be opened.
http://www.speedguide.net/faq_in_q.php?category=102&qid=163
To open the ports, you have to go to the webinterface of the router .
Hope this helps
Thanks Ranjit

Nov 03, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Belkin N1 F5D8231-4 V3000


are you running the Cisco VPN client from home, where this Belkin is your gateway and connecting to say your work?
If so, have a look in the settings of the Belkin to see if you can enable VPN Pass-through.

Try disabling some of the firewall functions on the belkin to isolate the issue and turn the rest back on.

If for some reason this model doesn't work even after the above, try changing the VPN client's connection settings,there are only two to choose from... (click modify on your connection entry, go to the Transport tab > then choose from:
IPSec over TCP and IPSec over UDP (port 10000)


Sep 07, 2009 | Belkin (F5D8231-4) Wireless Router...

1 Answer

CAN'T CONNECT TO WIRELESS PRINTER AFTER VPN TUNNEL CONNECTION


Check the IP segments. Your printer & your machine would be falling in the same IP segment as your job network. Change the IP segment of your pc & printer.

Sep 01, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

VPN problem with Dlink DIR-300


Update your firmware to the latest. I had the same issue and the issue is gone after the upgrade.

Dec 31, 2008 | D-Link / RangeBooster N 650 / DIR-635 /...

1 Answer

Wireless Doesn't Work - No light.


If someone else setup the router for you they may have turned off the wireless. If you can connect via ethernet use the web based configuration utility to turn it back on.

The intial setup is as follows in the manual:

To provide an initial wireless connection to your network and the Internet:
1 Connect the SBG900 to the cable TV system as described in Section A.
2 On each wireless client computer, install the wireless adapter hardware and
driver software according to the manufacturer's instructions.
3 On each wireless client computer, set up a wireless adapter profile to
“connect” the client to the SBG900. The procedure depends on your
wireless adapter and computer operating system.
In your initial profile, use the SBG900 default wireless Network Name
(ESSID) motorola (case-sensitive).
Your computers are connected but not secure.
The default SBG900 settings provide no wireless security. After
your wireless LAN is operational, be sure to enable security as
described in “Setting Up the Wireless LAN” in the SBG900
User Guide
.

Oct 30, 2008 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Router is blocking my VPN client


I have the same problem with the Cisco VPN client, but when I turn the firewall off on the SBG900 it works fine.

Feb 20, 2008 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Cisco VPN Client won't connect


You'll want to enable the VPN transparency. In the router's administrative web interface, click the Security Tab, then the VPN Passthrough sub-tab. Cisco VPN's usually use IPSEC, so enable the IPSEC Pass-through and click "Save Settings". If this doesn't work enable the PPTP Pass-through as well and give that a shot.

Dec 31, 2007 | D-Link AirPlus Xtreme G DI-624 Wireless...

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