Question about Hotpoint HTM17BBSSA Top Freezer Refrigerator

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Faulty Hotpoint Fridge Freezer

How long should a fridge freezer last? My Hotpoint FF175 has been declared "beyond economical repair" (by an independent engineer) after just eighteen months and the retailer will only offer a 50% refund (in vouchers!). Surely under the Sale of Goods Act etc the product is not of a satisfactory quality and should have lasted a reasonable length of time so am I entitled to a free replacement or full refund?
Regards,
Malcolm.

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  • misc898 Nov 27, 2008

    Faulty compressor

    Oil content in system

    Refridgerant unable to flow efficiently

    Beyond economical repair

  • misc898 Feb 22, 2009

    Thanks for the reply but I'm from the UK and our consumer laws are different. Goods out of warranty still have to last a "reasonable length of time" otherwise they can be considered as not of a satisfactory quality. There are exceptions and differences of opinion about "reasonable" but a fridge freezer should last at least four years from new. Anyway, despite the retailer refusing to replace or give a full refund I issued a claim in the Small Claims Court - they paid up in full plus compensation for loss of food, loss of use, disposal, my costs and court costs. Sorted!

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A 50% offer is good!  Take it.  A compressor, fitted, would probably cost more than buying a new cabinet.  I mend fridges for a living.  I had a small freezer where the compressor died and it was 13 months old.  I got 50% back out of them in the end. 

Posted on Feb 22, 2009

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Past rulings under the sale of goods act is that if product has lasted a year, then it is of merchantable quality - you are unlikely to get a full refund or free replacement even if you went to arbitration.
but what was wrong with it that your engineer deemed it to be uneconomic to repair?
remember that finding a good refrigeration technician is not easy

Posted on Nov 26, 2008

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