Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Water dispenser not working

The water is connected line appears not frozen ice maker works new filter has been installed . is there a switch that could be needing replaced ?

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  • gt3dave Nov 29, 2008

    I have a GE Profile model 24 side-by-side Refrigerator that the ice maker works, fine and the water dispenser suddenly stopped working. The manual says that the water reservoir is probably frozen, and call for service. I will attempt to find the reservoir? Obvious question is: Where is the reservoir and how do you get it out to thaw it.

  • bkthomas2 Dec 01, 2008

    ice cube maker works; water dispenser does not work.



  • bwiner Dec 01, 2008

    I also have a dispenser that works for ICE, but not for water. I replaced the filter, and it didn't help.

  • imn-american Dec 02, 2008

    I have the very same problem. As with modern vehicles, everything is assembled with no apparent fasteners. This leaves me worried that I'll break special hidden fasteners while trying to dismantle, rendering me unable to reassemble. My fridge is three years old. It started doing this intermittently a year or so ago. I too plan to search for the "reservoir." If I locate it, I'll share my findings.

  • Trevor Gordon Dec 03, 2008

    The reservoir is in the back of the fridge compartment behind the bottom crisper. The inlet and outlet tubes are permanently crimped into the resevoir. I cut them off, drilled out the inlet and outlet on the reservoir, and then used hose clamps when reinstalling. However, after thawing the resevoir, it has now frozen up again two days later! Help! Why does the fridge part keep freezing?!

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The reservoir was all fine.

I found that the plastic line from the reservoir to the pump was resting against the compressor motor (with an insulated sleeve) however heat eventually (8 years) hardened the line and it cracked. A flow control valve fortunately shuts off the water if the flow rate is too high to prevent flooding.

The solution was to obtain new 5/16 OD plastic line from the local hardware store and splice in a section to replace the damaged line, using the same plastic style union as used where the freezer door attaches. (behind the lower grille at the lower left freezer door hinge)

I installed the plastic union a few inches down stream from the reservoir inside to not risk leaks using hose clamps on the reservoir. I then routed the line down through the rear most hole in the crisper compartment, and back towards the pump. One screw holds the pump to the rear of the refrig.

<b> Note: I don't recommend a brass union (more readily available) because the plastic line is sized in OD not ID and the brass union relies on specific wall thickness to insert a brass sleeve inside the tubing and therefore it may not fit inside the brass union (using a plastic outer sleeve not the metal sleeve). The plastic union only relies on the OD being correct so it is a cinch to install. </b>

In addition I installed two insulating sleeves over the line to prevent the line from resting on the side of the hot compressor motor. I carefully removed the plastic sleeve that locked the old line into the pump so I could reused the sleeve and locked the new line back in place.

Works great now!

Posted on Dec 03, 2008

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The reservoir is in the back of the fridge compartment behind the bottom crisper. The inlet and outlet tubes are permanently crimped into the resevoir. I cut them off, drilled out the inlet and outlet on the reservoir, and then used hose clamps when reinstalling.

Posted on Dec 03, 2008

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No Water going in to the fridge


Hi Norm,

Most fridges don't need a motor to run in order to dispense water. A simple on / off solenoid on the water line (same for the ice maker) that makes a click when changing from off to on and on to off is usually all anyone hears (the ice maker makes rumbling sounds and you can hear ice falling into the bin - too).

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