Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Water dispenser not working

The water is connected line appears not frozen ice maker works new filter has been installed . is there a switch that could be needing replaced ?

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  • gt3dave Nov 29, 2008

    I have a GE Profile model 24 side-by-side Refrigerator that the ice maker works, fine and the water dispenser suddenly stopped working. The manual says that the water reservoir is probably frozen, and call for service. I will attempt to find the reservoir? Obvious question is: Where is the reservoir and how do you get it out to thaw it.

  • bkthomas2 Dec 01, 2008

    ice cube maker works; water dispenser does not work.

  • bwiner Dec 01, 2008

    I also have a dispenser that works for ICE, but not for water. I replaced the filter, and it didn't help.

  • imn-american Dec 02, 2008

    I have the very same problem. As with modern vehicles, everything is assembled with no apparent fasteners. This leaves me worried that I'll break special hidden fasteners while trying to dismantle, rendering me unable to reassemble. My fridge is three years old. It started doing this intermittently a year or so ago. I too plan to search for the "reservoir." If I locate it, I'll share my findings.

  • Trevor Gordon Dec 03, 2008

    The reservoir is in the back of the fridge compartment behind the bottom crisper. The inlet and outlet tubes are permanently crimped into the resevoir. I cut them off, drilled out the inlet and outlet on the reservoir, and then used hose clamps when reinstalling. However, after thawing the resevoir, it has now frozen up again two days later! Help! Why does the fridge part keep freezing?!



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The reservoir was all fine.

I found that the plastic line from the reservoir to the pump was resting against the compressor motor (with an insulated sleeve) however heat eventually (8 years) hardened the line and it cracked. A flow control valve fortunately shuts off the water if the flow rate is too high to prevent flooding.

The solution was to obtain new 5/16 OD plastic line from the local hardware store and splice in a section to replace the damaged line, using the same plastic style union as used where the freezer door attaches. (behind the lower grille at the lower left freezer door hinge)

I installed the plastic union a few inches down stream from the reservoir inside to not risk leaks using hose clamps on the reservoir. I then routed the line down through the rear most hole in the crisper compartment, and back towards the pump. One screw holds the pump to the rear of the refrig.

<b> Note: I don't recommend a brass union (more readily available) because the plastic line is sized in OD not ID and the brass union relies on specific wall thickness to insert a brass sleeve inside the tubing and therefore it may not fit inside the brass union (using a plastic outer sleeve not the metal sleeve). The plastic union only relies on the OD being correct so it is a cinch to install. </b>

In addition I installed two insulating sleeves over the line to prevent the line from resting on the side of the hot compressor motor. I carefully removed the plastic sleeve that locked the old line into the pump so I could reused the sleeve and locked the new line back in place.

Works great now!

Posted on Dec 03, 2008

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The reservoir is in the back of the fridge compartment behind the bottom crisper. The inlet and outlet tubes are permanently crimped into the resevoir. I cut them off, drilled out the inlet and outlet on the reservoir, and then used hose clamps when reinstalling.

Posted on Dec 03, 2008


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Related Questions:

1 Answer

No Water going in to the fridge

Hi Norm,

Most fridges don't need a motor to run in order to dispense water. A simple on / off solenoid on the water line (same for the ice maker) that makes a click when changing from off to on and on to off is usually all anyone hears (the ice maker makes rumbling sounds and you can hear ice falling into the bin - too).

Check for ice. If it has a maker and it is making ice, the problem could be a defective water dispenser switch, solenoid or other circuit component or wire. If no ice, I'd suspect a filter or water supply issue.

Make sure the filter is fully inserted and twisted into place. Many filters have marks to align when 1) inserting and 2) to let you know when it is installed correctly. When sure it is installed correctly - try to dispense water again. Many fridges will dispense water without a filter. Check your manual before trying this though! If not working still, remove the filter and try to dispense water. If you're able to dispense water, the problem is either the installation of the filter or the filter itself. Try to re-install it correctly. Try to dispense water again.

If it still doesn't work - call the plumber back and ask why there's no water. Or - try this yourself:

Locate the point of attachment to the domestic water supply that the plumber used. There should be a valve to turn the water on and off. If off, turn ON. Try to dispense water again.

If that doesn't work - check to see if the fridge has pinched, kinked or crushed the water supply line. You may need to move the fridge forward to gain access to the water line and connection point on the fridge. Repair or replace the line as needed and route in such a way that moving the fridge in or out will not cause it to damage the line again.

Good luck!

Nov 06, 2015 | Refrigerators

2 Answers

How to fix the ice maker?

Could be a couple of things, one could be that the water valve is not opening and the other would be that the water line has frozen going to the ice maker. You can check the water valve by doing the following: pull your refrigerator out so that you can get behind it and take the cover off at the bottom of the unit and look for your water valve. It should be towards the right side as you are facing the back. You may have two solenoids, one for your dispenser and one for the ice maker. Switch the wiring harness on the two solenoids and if you can switch the tubing from one side to the other and then try your dispenser. If you get water, your valve is okay and you should look at the water line being frozen. If you get no water, I would replace the valve and hopefully that will take care of your problem. Hope this helps!

Jul 23, 2015 | Whirlpool Refrigerators

2 Answers

I cant get the water to come out of the water despenser

80% chance of clogged water filter, or its not installed. Usually GE water system will not work without filter installed. Very often seen it clogged, sometimes frozen up. I hope this was helpful for You!

Mar 28, 2015 | GE Refrigerators

1 Answer

Water dispenser not working ice maker okay water line to valves okay appears line in door frozen

GE has a fix for frozen water line in freezer door. WR49x10173 is a heater kit that is installed in the dispenser area. It uses a minor amount of energy, but enough to keep the area warm. You have to pull off the dispenser board, remove the 4 screws to remove the dispenser cradle and unplug the wiring. Then follow instructions to crimp on the heater wires. Allow about 3 days for frozen water line to defrost. .

Jul 15, 2013 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

The ice maker

see this causes and fix it. God bless you

Makes to much ice or won't shut off.

Check shutoff arm. This may be hung up on ice or food item.

Makes no ice.

Check shutoff arm. Check to make sure it is getting water, check water solenoid. Check water supply line it may be frozen or plugged up. Check freezer temperature to low of a temperature could cause the line to freeze up. Check for power at motor. You will need to remove the ice maker. Find the leads that go to the auger and connect a voltmeter. Press the dispenser lever you should have power if not replace the control board or micro switch. Check control switch or microswitch. Put icemaker in test mode. Only some are equipped.

Ice cubes to large or small.

Adjust size by removing cover and turn adjustment screw + or -. Check water solenoid. Check water supply line. Make sure it is level.

Ice tastes bad

Clean ice tray. Check supply line. Check water solenoid. Change filter. Run at least a 3 gallons of water thru the line after replacing filter this will flush all old water.

Ice is discolored.

Check water solenoid. Check supply line. Change filter. Clean ice tray. Run at least a 3 gallons of water thru the line after replacing filter this will flush all old water.

Most ice maker problems require either replacing the ice maker unit or the ice dispenser control board or micro switches.

Sep 28, 2012 | Washing Machines

1 Answer

Water will not dispense to ice maker

The water dispenser in the door of my Kenmore side by side will not work. The ice dispenser does work. What do I need to do to fix it?
Thanks Kel

Sep 06, 2009 | KitchenAid KSCS25FKSS Side by Side...

1 Answer

Side by side Frigidaire. The water dispenser

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the tube.. You can take the water line off the valve and watch to see if it drips.

Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws
disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad.

Aug 30, 2009 | Refrigerators

1 Answer

Automatic ice maker won't make ice

Turn off water.
Disconnect the line after the filter.
Turn water back on. If there is no water flowing, replace the filter.
If there is water flowing, the feed valve is probably defective.

Aug 02, 2009 | Kenmore Refrigerators

1 Answer

Ice maker not getting water after changing filter

Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
 Is the ice dispenser stalling while dispensing “crushed”
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

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Ice maker jambed-now no water

The ice maker must be re-primed with water to sense frozen ice in the tray, dump, and refill. Use a cup or glass to manually pour the water into the tray just below the top of the blades. It should freeze, dump, and refill.

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