Question about Casio Parts Cash Register PC Desktop

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Unclearable error message TE-4500f casio

Register locked up on sale: says

Check R/J PRINTER

error: E015

nothing in the manual for how to fix. I am guessing it thinks there is a paper jam. Journel feed works recpeit feed does not.

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Hi.
Yes, it thinks there is a printer jam. It may be the cutter. This can get stuck if someone tries to pull the receipt out before the machine has finished cutting.
There should be a small thumbwheel on the receipt printer with instructions describing how to wind the wheel to bring the cutter back. Make sure the mark is in the small window as the picture shows.
Some early models had a manufacturing fault that caused the printer to fail from time to time. It was replaced wth a new type of printer. If you have the new one, there are two motors on the receipt printer. If you have the troublesome one, there is only one motor. Casio agaents were replacing them for free since they gave so much trouble.

Mark

Posted on Nov 26, 2008

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