Question about HP DeskJet F380 All-In-One Printer

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Hp deskjet f380 print and scan function copys with a wide black

Hi there i have the above printer every time i go to print or scan any text or a document the copy has a thick black line made up of a series of lines down the middle of the copy can any one help
thanks
Rory

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Clean the print heads and run clean cartridge utility from printer properties window.after that
disconnect the power and usb cable from the back of the printer and press and hold down the
power button for 30 sec and then reconnect the cables and try again...open the backdoor and
try to move the rollers in upward direction.

Posted on Nov 26, 2008

  • debroy
    debroy Nov 26, 2008

    clean the print heads and run clean cartridge utility from printer properties window.after that

    disconnect the power and usb cable from the back of the printer and press and hold down the

    power button for 30 sec and then reconnect the cables and try again...open the backdoor and

    try to move the rollers in upward direction.

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Hi,

Ofcourse, if there is any software or patch, there will be free on the HP website. However, as you have mentioned, that you are able to print, that shows that the printing software is working fine, to test the scanning part, please confirm that you are able to make a copy or not from the front panel of the printer by placing a text document on the scanner bed, close the scanner lid and then press color copy. If you are able to make a copy fine, that shows that the printer functionality is working fine.

The issue could be with the communication or with the scanning software. To check the communication between the printer and the computer, perform the following steps on the Windows XP computer or Vista computer, be sure that the printer should be connected directly to the computer via USB cable at the back side of the tower without any USB HUB, as you are using a Deksjet F380, it is a USB connectivity printer.

XP:
Follow the below steps to Scan using WIA (Windows Image acquisition)

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Vista:
1. Press Windows logo and R on the keyboard*.
It will open a small run dialog box at the bottom left corner of the screen.
2. In the Run box type WIAACMGR and press enter.
3. Follow the onscreen insturctions and complete the scanning.

If you are able to scan fine using the above steps, then it shows that there is a communnication between the printer and the computer.

Please get back to me with the exact error message you are receiving when you try to scan from the computer, as to scan from the printer you should be able to scan fine from the computer (i.e., From HP Solution Center/ HP Director). So that I can assist you in much better way.


With Regards.
Mike.

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Not sure what OS you are using, but make sure proper driver are install. Try read below link it might be helpful to resolve your problem
http://etech.maiila.com/hp-deskjet-f380-driver-manual-and-software-download-including-for-vista

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