Question about Dell 924 All-in-One InkJet Printer

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Wrong ink color Dell 924 printer

My two year old Dell all in one 924 printer has started printing in a rusty red print, when it should be black. This happens whether I am copying or printing a document. The color cartridge says empty, and I haven't replaced because I only need B&W. Have bought a new black cartridge, and it does the same thing, so it isn;'t the cartridge.

I am sick of Dell. They say my warranty is expired, got to pay for tech support now. This is my second machine of this type. The first one last about the same length of time.

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  • overman74 Dec 08, 2008

    Yes, have done the cleaning routine already, and replaced the cartridge. Nothing changed, still getting this rusty red color, even while using Black cartridge, with black selected in advanced options.

    I asked a guy at the Staples store and he said it was a printer head problem, needed to be replaced but probably not cost effective on a printer of this price range. Does this sound right? I am fed up with Dell printers.


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  • 4,338 Answers

Run a nozzle clean, perform the following steps:

  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
    The Dell 924 Maintenance Menu appears on the LCD screen.
  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
    The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 30, 2008

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1 Answer

My printer doesnt make any print at all.


Can you copy a document under the glass? B&W and color?

Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


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You should be able to select the "Print in black and white" option now and stop all the frustration!

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