Question about RIM BlackBerry 8800

3 Answers

The ball won't scroll down

I can get the ball on my blackberry to go up and left and right, but it won't go down. The ball moves, but it doesn't make the clicky sound and won't move the screen down

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  • Anonymous Dec 06, 2008

    Worked!

  • Anonymous Feb 20, 2009

    restarting does not help

  • Anonymous Mar 09, 2009

    the ball won't let me scroll down! help!!!!


  • Anonymous May 01, 2009

    My tracker ball will allow the cursor to go left, right, up- but NOT DOWN. I am unable to do anything without this capability. I need to look up contacts and make phone calls, and I can't. What do I do???

  • Anonymous May 04, 2009

    bLACKBERRY bALL WONT MOVE DOWN

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3 Answers

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  • Contributor
  • 1 Answer

Pop the ring around the track ball out with a small blade or your finger nail. Three double prongs hold it in place (bottom and both sides, none on top). Turn device over and gently tap the back. Track ball will release once ring is removed. At this point you can view the track ball and see exactely what is causing the block. Clean if needed with q-tip or remove lint/debris/etc... Just did this with my 8830. Working perfectly now. - {would not scroll down at all prior to}

Posted on Dec 21, 2009

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  • Master
  • 625 Answers

This is usually caused by the blackberry trackball getting dirty or gummed up!

Use a q-tip dipped in IPA and clean it. Roll the trackball around and swab the q-tip around to clean. Do this a few times until the q-tip stays clean.

If cleaning fails then you will need to replace the Blackberry trackball.

Check the following link on instructions on how to do that.

Blackberry 8800 Trackball Replacement Guide

Posted on Aug 03, 2009

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  • Contributor
  • 19 Answers

Tryrestarting the phone, when it is powering back up press the track ball down until your home screen appears

Posted on Nov 26, 2008

2 Suggested Answers

garydillon
  • 42 Answers

SOURCE: The ball won't scroll down

Have you removed the ball at any time? If it is put back in wrong, it could cause this. If not, the ball assembly itself might be bad. You can find them fairly cheap on eBay.

Posted on May 30, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Related Questions:

Tip

UNDERSTANDING THE BLACKBERRY CURVE 8330


THESE ARE THE MOST COMMON QUESTIONS I HAVE BEEN ASKED IF YOU HAVE ANYMORE I WOULD BE GLAD TO TRY AND HELP:

ADDING CONTACTS TO YOUR BLACKBERRY:

1. TYPE THE NUMBER IN

2. PUSH THE BLACKBERRY SYMBOL TO (THE LEFT OF THE BALL)

3. SCROLL DOWN TO ADD TO ADDRESS BOOK

4. ADD A NAME, CLICK THE BALL AND SAVE THERE YOU HAVE ADDED A NEW CONTACT.

CHANGING THE PROFILE SETTING:

1. SELECT THE SPEAKER IN THE UPPER RIGHT HAND CORNER OF THE MAIN SCREEN

2. SCROLL ALL THE WAY TO THE BOTTOM TO ADVANCED

3. CLICK THE PROFILE YOU WOULD LIKE TO CHANGE (LOUD, VIBRATE, QUIET, NORMAL, PHONE ONLY, OR OFF

4. SELECT WHICH CATEGORY YOU WOULD LIKE TO SWITCH (EX: CALENDER, MMS, SMS, PHONE, TASKS ETC.)

5. CLICK THAT CATEGORY AND CHANGE IT TO YOUR PREFERENCE

COMPOSING A MMS OR SMS TO A PERSON NOT IN YOUR CONTACTS:

1. CLICK ON THE SMS & MMS ICON (MESSAGES SHOULD OPEN)

2. SCROLL UP TO THE DATE

3. PRESS THE BLACKBERRY SYMBOL ( LEFT OF THE BALL )

4. CHOOSE THE COMPOSE SMS TEXT OR COMPOSE MMS WHICHEVER YOU WANT TO DO

5. SCROLL UP TO THE [USE ONCE]

6. CHOOSE WHICH TYPE OF ADDRESS (PHONE OR EMAIL)

7. PUT THE NUMBER OR THE EMAIL IN (WHICH EVER YOU CHOOSE)

8. PUSH THE BALL AND PRESS CONTINUE IN THE MENU OPTIONS

9. COMPOSE YOUR MESSAGE, PUSH THE BALL AGAIN AND PRESS SEND















on Aug 18, 2010 | RIM Blackberry 8310 8320 8330 Curve 8100...

1 Answer

My blackberry bold toggle button will not move around the phone.it won`t go up and down or left to right,only works when you press down on it


I had the same problem today. Turn off phone, remove battery. Take Q-tip and use rubbing alcohol to clean the ball...this will also clean the contacts inside. Make sure to move the ball around while putting the alcohol on. You dont need to drown it..just enough to get it covered. Once dry, put battery in and then turn on phone. It should work...mine is working fine.

Mar 05, 2011 | RIM BlackBerry Bold 9000 Smartphone

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My blackberry ball doesnt scroll down,just up,left and right ecept down


Chances are it's clogged with dirt and other debris. I suggest using a Q-tip© lightly dipped in rubbing alcohol and run it around the ball and move the ball and just clean it off. That should help.

If not, the ball probably needs to be replaced

Nov 17, 2010 | RIM Blackberry Curve 8300

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The center button around the scroll wheel will not push and click How do i fix it?


This is pretty common on the blackberry's with the scroll balls. To fix it, turn off the phone and use a que-tip to wash the exposed faces with iso-propal alcohol. Do not drip a lot into the phone, this can damage it. Instead work the ball around and re-wash the face until the entire ball has been done. Try rolling it up, down, left, right each time...don't just move it in a single direction. This will remove the layer of oil that has formed around the surface and help it dislodge dust, skin, etc that have lodged down inside the phone.

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I can't scroll down with the rollerball


The balls on the blackberry's get clogged up with finger oil, skin, and all sorts of grime I think. But I fixed mine by shutting the phone down and then rubbing hard against the roll ball in each direction and pushing each time until the clicker under the roll ball clicked. You could also try alcohol.

Oct 06, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

My scroll ball won't allow me to scroll DOWN; I can scroll up, across right and left, but NOT down................


pop the silver ring off from around the ball and remove the ball assembly. Be careful cause the ring only has connections on three sides and you must start on the side without the "pins". just keep messing with it and it will come out. then clean the rollers up and make sure the flap connector on the bottom is clean and intact. That should do ya for now and should hold you for several weeks
pls rate this fix

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1 Answer

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the trackball roller pins need to be cleaned or the entire trackball replaced.

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2 Answers

The ball won't scroll down


Have you removed the ball at any time? If it is put back in wrong, it could cause this. If not, the ball assembly itself might be bad. You can find them fairly cheap on eBay.

May 30, 2009 | RIM BlackBerry 8800

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