Question about Whirlpool AWZ410 Front Load Washer/Dryer

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Machine wont drain


My AWZ410 is full of water and wont drain. I have pulled out the filter and there is no blockage. There doesnt appear to be a drain pipe so i can manually empty the water? Is there? (I have no manual)

Can you help?

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Hi friend,
If your washer won't drain, check these:

It spins, but doesn't pump
It doesn't spin or pump
It pumps, but the water returns
It spins, but doesn't pump
If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many
washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub
that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's
attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the
from the pump and pull the item out.

To remove the sock from the outer tub port, open the washer's main access panel and remove the
large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using
needle-nose pliers, try to grab and remove the clothing through the port.

Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator,
top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might
be happier getting a qualified appliance repair technician to do the job.

If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be
turning, the internal impeller may be broken. If so, you need to replace the pump.

It doesn't spin or pump
If your washer doesn't spin or pump water out but the motor is running, your washer probably
has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the
pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen
or stiff--replace it.

It pumps, but the water returns
If the water that pumps out of the machine goes back into the machine after the spin cycle, your
washer may be siphoning the water from a laundry tub that has a slow drain, back into the
washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck
in the drain?) Also, check for these problems:

* If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess.

* If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.

Posted on Dec 12, 2008


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1 Answer

Washer spins but doesn't get the water out

hi Ruth.
Washing Machine Won't Drain Water Last updated on November 7th, 2017
If your washing machine won't drain water out this article gives advice on how to fix it. If the washing machine has only just been plumbed in and it won't empty then check this article first - you might not need to drain or pull the washier out - won't drain after being moved or plumbed in. Otherwise, before trying to repair it you need to manually drain out the water that's stuck inside.
If your washing machine is stuck full of water because it's gone dead, or won't drain after being connected to a different u-bend you need to read the appropriate paragraphs in the how to drain washing machine link above before doing anything else.
What are the main causes of not draining? If the washer appears to be functioning normally but simply won't pump away the water these are the most common causes -
  • A blockage somewhere
  • Something jammed in the pump
  • Pump failure
  • An electrical fault
Is the water pump running - or not? On the spin cycle, is the pump running but water isn't being pumped out? If yes read on. There are two places to check for blockages. If the pump isn't running then jump to - If the pump isn't running.

Is the pump making a loud grinding noise?

If the pump is making a loud grinding noise, either constantly or intermittently, there is likely to be something inside being tossed around by the impeller. It's possible for a pump to have bearing failure but in most cases it will be an obstruction (such as a coin) stuck inside the pump. With the water drained out and pump filter removed it should be possible to see into the pump (where the impeller is) to check for obstructions.

Checking for blockages

Is the drain hose connected to the u-bend under the sink? If so try checking the spigot for blockages. Note that if you cannot hear the pump running don't bother. A blockage here would not stop the pump running, nor would it make the pump stop making its normal noise.
This is a simple fix, and can be done without moving the washing machine. The drain hose is connected to the u-bend by a plastic spigot pushed into the end of the drain hose. Unscrew the spigot to inspect inside. Also check inside the u-bend where the spigot screws on. A small button, or accumulated bits of stringy threads and lint from laundry can get stuck here. It takes surprisingly little to stop the water being pumped away at this point.

Check for a blocked pump filter

Next you need to check for blockages in the main pump filter if your washing machine has one. Most do. You will need to have drained out as much water as possible before removing the filter. Also, put down large bath towels before removing the pump filter to soak up the water that will inevitably come out.
Taking the filter out It should be easy to pull the filter out. If unsure check your instruction manual or the pump filter link above. If the filter appears jammed and won't come out read the advice in the pump filter article. Don't make the mistake of assuming that anything found in the filter will account for the fault. The pump filter would need to be physically blocked by something like a sock, or a buildup of lint to stop the washing machine from pumping out.
If all you find is a few buttons and coins this will not be the reason your washing machine isn't pumping the water. Only an object actually jamming the pump impeller or a substantial blockage of the filter would account for not draining.
If the pump isn't running The most common reason a pump isn't running is because an obstruction is physically jammed inside it. Check that the impeller turns and it's not jammed (or broken and loose on the shaft). It may have a little magnetic resistance at one point but it should be at the same point on each revolution.
The impeller should turn fairly easily. It might be possible to hear a gentle hum in place of the normal pump sound although not necessarily. A hum would indicate the pump his electrically OK and is trying to run but is jammed. With water drained out of the washing machine remove the filter and check for obstructions. If no pump filter is fitted the pump may need removing to check.

Pump isn't jammed

If the pump is not jammed then it needs testing with a continuity test meter for open circuit resistance across the pump's terminals. An open circuit pump is clearly faulty and needs replacing.
if none of the above helps you out you might have to call an engineer out.

Nov 30, 2017 | Washing Machines

1 Answer

Hoover H160E - stops with lights flashing 4 times (cyclic)... suaully before aspin cycle... appears to be incomplete drain (drains until no water viisble in drum - but still significant water at drain.....

Hi from retired Englishman in SW France,

I would definitely change the pump motor judging from your clear symptoms and observations!
It's probable that the motor isn't running efficiently, just enough when helped by the 'gravity' of the full drum but struggles once that is minimum.

Go for it ;-0)

John C

Feb 26, 2011 | Hoover H160E Front Load Washer

1 Answer

Water will not drain cannot open door

The possible problems here are blockages or pump failure. Blockages are the more likely explanation but pumps can fail. If the washing machine will not empty the water out you may also not be able to open the door on some washing machines although these days it's much rarer to have a pneumatic lock on the door due to cost cutting (if a washing machine has a pneumatic door safety lock a rubber hose is connected to the door interlock from the pressure chamber bottle on the tub - water in the tub forces air up this tube and locks the door, which is released when the water is pumped out and the air pressure drops).
Some washing machines have a filter at the front of the machine that can be checked for blockages. Sometimes the filter is hidden behind a removable trim or panel at the base of the front panel. If your washing machine has a water pump filter and a filter drain hose you should be able to drain the water from the washing machine into a bowl without moving the washing machine. Open the pump filter flap and pull the small drain hose forward. Take the bung out and drain into a bowl. It's likely to be painstakingly slow but at least you don't have to try and pull out a heavy washing machine full of washing and water.
If your washing machine doesn't have a pump filter, or it has a pump filter but no draining hose then it's a bit trickier. To drain the washing machine, you will need to remove the drain hose from the drain pipe at the back of the washing machine, and lower it into a bowl or bucket. Many plumbers now plumb the drain hose into the U bend directly under the sink instead of a separate waste pipe at the back of the washer. If yours is connected directly to the u-bend, you can usually unscrew it easily. Remember though, that with the pipe disconnected from the U bend, any water poured down the sink will flood out into the cupboard until the hose is reconnected.

Once you have drained the water, you need to check for blockages in the pump by unscrewing the pump filter. If none is found, sometimes a blockage can occur in the plastic connector that the drain hose is connected to at the sink end (if connected this way)
Once you have the drain hose disconnected and lowered into a bowl or bucket the water should siphon out as long as the pipe is low enough. You are likely to get several bowls full of water from the washing machine. If little or no water comes out then it may be blocked by an item of clothing like a sock and it won't be possible to empty the machine this way or it is going to be a long process.
Once the last bit of water has drained out, the washing machine may now spin as the safety system for preventing a spin while water is in the machine will now recognize the water has gone and allow a spin. Keep the pipe low down and in the bowl or bucket and put the washing machine on a spin only program. Note, this last step is not strictly necessary as once drained, the door should open. However, you might prefer to try to spin a few more bowls of water out.
Clearly if you put more water into the machine it is likely to fail again until the fault is rectified but these instructions should at least get the clothes out.
Other possible obstructions could be inside the sump hose leading to the water pump. Many Hotpoint washing machines have a filter inside the sump hose which gets blocked. Finally, the pump itself can be faulty.

Dec 27, 2010 | Hotpoint Aquarius WMA42 Front Load Washer

1 Answer

The water is not draining away. Hotpoint WD63

filter is located at the bottom rear of the appliance... if its pump obstruction then to lay the drain hose into a bowl is a means of getting the water out manually.. if its a blockage and water wont drain this way then lay the unit down on its R/H side (not soap dispenser side)....then acces to the filter can be made without flooding the if 2 persons were to do this as the machine can be heavy when full with water and clothes.. best of luck..

Jan 04, 2010 | Hotpoint Aquarius WD63 Front Load...

1 Answer

Hi there, my friends Bosch WAE24162GB washing machine wont drain the water out, im pretty sure its just a blockage but cant for love nor money get the filter out!! is there a trick to it- it turns a...

The error indicates that the machine has taken too long to drain the water. Do the following.

  1. Switch off the machine and disconnect the mains power.
  2. Remove the access panel on the lower right front of the machine.
  3. Remove the filter by twisting anti clockwise and pulling forward and make sure that the filter is not blocked and is clean and clear of all debris. Clean as required.
4. Proceed by checking the drain hose for proper connection and kinks and make sure that it is not blocked.
5. Also check that the main waste drain pipe, if you use one, is not blocked and clean if required.
6. Reconnect the power and switch the machine on.
If the problem persists then do the following.
7. Switch off the machine and disconnect the mains power.
8. Check the electrical connections at the pump and make sure it is operational.
9. Remove the connecting hoses, and expect water to drain out and make sure the pipes are not blocked with debris or any object blockage.
10. Makes sure the pump appears clear and that the impeller looks in good condition.
11. Reconnect the hoses and then reconnect power and switch the machine on.
12. If problem has not been corrected, then remove the pump and check that the drive coupling to the motor is OK and that the motor turns OK. If all is well then replace the pump.

Oct 20, 2009 | Bosch Washing Machines

1 Answer washer doesnt drain water and stops in the middle of a cycle whats hd i do

IN ALL INSTANCES DISCONNECT MACHINE FROM ELECTRIC SUPPLY FIRST - NOT JUST SWITCHED OFF - REMOVE PLUG Sounds like you have a blocked drain pump... if it has a filter... open filter and clear blockage (BEWARE OF LOADS OF WATER COMING OUT) Best to tip machine back at 45 degrees and place bowl under filter to catch water.. Filter is located on some machines behind kickplate on lower front of machine. this will be problem in 90% of cases. try that first.

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2 Answers

My whirlpool awz410 is not spinning

if its draining while its filling ,raise the drain hose higher than the water level and it wont syphon.

May 01, 2008 | Whirlpool AWZ410 Front Load Washer/Dryer

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