En error keeps popping up " voice record memery full "( these voice records are keep on generated by virus till box gets full) and does not allow me to do any thing else, as other people on this forum explained this phone does not catch virus. Do I need Firmware/software upgrade ?
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The voicemail is not stored "in the phone" it is on the cellular providers system. It is like a virtual anwering machine.
Your best course of action would be find someone who has VOIP (voice over I.P., an internet based phone system) and have them call the cell phone to retrieve the voicemail and record it with the computer via a sound recording program. This would provide you the best sound quality.
Otherwise, you might want to speak to the phone company to see if they have a system in place to save the recording for you.