Question about Toshiba Satellite Laptop with AMD Turion 64 X2 Processor TL-60 - Onyx Blue
Just purchased two Toshiba Satellite L355D laptops one week ago. One is good so far; the other on the second day no longer recognized the CD drive. It has disappeared. Can't use the recovery disk because it doesn't recognize the CD drive.
I got that same problem, around the same time you did. I called TS and they had me download the newest Vista patches. Not sure why I hadn't updated them already, but there were like 28 I had to get. After that, my internal DVD drive instantly reappeared.
Posted on Mar 15, 2009
If the laptop doesn't recognize the cd drive at the BIOS level, which is where you'd be booting of the recovery disk, it is probably a bad drive. When booting up the laptop, access the BIOS to see if the laptop is detacting the cd drive. To do so, right after you start the laptop, look for some wording that says something like press a certain key to acces the CMOS/BIOS/System configuration. Usually it will be something like F1, F2, F8, F10, or the delete key. Once in the BIOS, there will be a section that lists the detected drives. Check that the CD drive is detected. Even if this drive is detected, it still may be a bad drive. If the laptops are identical, you may be able to swap the cd drives between the laptops. I tried looking up instructions, but the model number provided didn't come up on Toshiba's website. You can look it up yourself if you find the correct model number. Look on the label on the back of the laptop.
Posted on Nov 25, 2008
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