My printer is saying I need to remove the tape off the print cartridge or check trouble shooting. Does anyone know what I can do to resolve this issue. I have removed the tape and it's a brand new cartridge.
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take out the ink cartridges from printer
Take a tissue paper and make it damp with water
Then CLean the bottom part of cartridge where you see some golden contacts , just wipe it off with damp tissue .
Check if there is any ink coming on the tissue or not .
If No ink coming out , may be u forgot to pull out the protective tape or there is no ink inside the cartridge
try cleaning the heads with the fix on the printer help screen.go to-- help--type in printer copier won't copy- look for how to clean the heads of the ink pores. or try align cartridges. when you install new printe ink or the cartridges come with the machine you have to aline to keep the ink flowing right.
I have the same problem as posted by tahoeowner. The printer indicates that I have an alignment issue and tells me to remove any tape from the cartridge. There is no tape on either cartridge, nor will the printer work with any other cartridges. I'm getting tired of wasting paper and ink with all the printer's "retry" messages.
kiwipom, While ink cartridges look like plastic cups that only hold ink...they are not. The information the printer needs to think it has a "NEW" set of ink cartridges is on the cartridge itself. You must fakeout the printer to believe you are inserting "new lexmark" inks. Printer companies make money from the repeated sale of the ink, not the printer itself. I had an old epson that I would refill I would then have to place pieces of tape on the cartridge turn the printer on, remove the cartridge move the tape to another side of the cartridge turn on again etc. Anyway lexmark may need the same. When the new original cartridges show try them first to get the printer "thinking" correctly.
Let me know what happens.