I'm at a loss. The black and yellow ink prints, but the blue and pink don't. I've gone through all the maintenance steps and have cleaned the metal discs (at the bottom where you snap in the cartridges) with alcohol as well as taken out all the ink cartridges to make sure that the ink is coming through. The blue and pink are new cartridges just purchased and ink is definitely coming through. I've snapped all the cartridges back in place, but over and over again, just the black and yellow print out ... no blue or pink. What is the problem? What else can I do to make the color come through? It's interesting that the color comes through on the cartridges on either end, but the two in the middle are the ones not printing.
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Re: Printer S400 won't print out blue and pink ink
The nozzles have gone bad...it needs to be serviced or replaced...i appreciate your efforts yoy put in to fix the problem thats best we can do after all its a machine.if the printer is in warranty contact the manufacturer.
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In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels. Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying orpoor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of themother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.
See if the ink cartridges are installed correctly. It may be that your Magenta and Yellow ink cartridges need to change places. So, try replacing the cartridges, put the Magenta where the Yellow is, and the Yellow where the Magenta is. Usually the ink cartridge placement follows this order: Cyan, Magenta, Yelow, Black, so see if the cartridges on your printer match. Also, check to see if there are color markings on the print-head itself, and make sure the markings match the cartridge inks. If the ink cartridges are aligned properly and the Black is printing out just fine, you may be looking at a software issue, and you'll need to remove the printer from the Devices list (go to Start -> Control Panel -> System), unplug the printer from the PC and restart. Then, install the drivers first, and after that plug in the printer cable to the PC.
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the problem is very simple the magenta ink the cartridge is over or the head is been blocked from where the magenta ink comes out,
because red colour requires ---yellow plus magenta(pink)----to make it red.and ----dark yellow plus magenta(pink) -------- for brown colour.
What printer do you have? Clean heads, clean heads, clean heads, etc.
Then do the test print to see if the heads are open. I had similar
problem with an Epson, had to clean the heads often, finally got to
where the heads wouldn't clean so threw it away and bought another one
(HP this time, the heads are included in the ink carts, haven't had to
clean the heads at all.)
Browns printing pink suggest the blue/yellow jets are clogged or not functioning.
If the uses head in cartridge type[that is with a sheet of contacts on the front of the cartridge- then take then out ,damp a tissue in some warm water an place on a plate or similar - then stand the cartriges in the damp tissue until the tissue turns colour - then replace the cartrdge.
If it is head in the printer
Then take a look here