Question about Sling Media The Slingbox Pro

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Remote greyed out on SlingPlayer

After updating to SlingPlayer 2.0 and updating the firmware as prompted, i can no longer use the remote control in the SlingPlayer. It is greyed out!

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  • marisa elena Nov 25, 2008

    Thanks, but it still does not work and now I get an error during setup that my "slingbox is not supported in this country" (USA).

  • Anonymous Dec 20, 2008

    Same thing here... upgraded and it worked fine... then the outsetup tried its thing and messed up the working connection

  • marisa elena Dec 21, 2008

    call slingbox they will ship you a new box.  the new firmware upgrade is not compatible with some IR blaster versions.

  • Anonymous Jan 19, 2009

    ditto grey no remote control after fw on pro box

  • Anonymous Mar 16, 2009

    We recently upgraded to the latest firmware version for our SlingPlayer Pro after the downloaded message from SlingMedia stated that there was new firmware available and that it SHOULD BE installed for "better system  operation."  After installation of the new firmware, the remote control is no longer functional on the system.  I think that with the amount of recent problems and no solutions at all offered by their technicians, other than suggesting the purchase of a $99 repair contract, this company is asking to be slapped with a class action lawsuit.  They created the problem, and yet they want to charge their customers $99 for repairing the systems.  Their action of sending out firmware that is corrupt over the internet falls into the same class as spreading a virus to the internet community, and that my friends is a federal offense.  We are in the process of contacting both the FTC and our State Attorney General to seek further action.

  • PittBull2 Mar 25, 2009

    I experienced the same problem (no remote control functions) after updating my software (and firmware) with SlingMedia's SUGGESTED version 1.0.7.   I called SlingMedia's technical support personnel and received no acceptable help whatsoever from them.  They did, however, say that for $99 (my cost as a result of THEIR faulty software/firmware update) I could send the SlingPlayer Pro to them and they would repair it. One would think that under existing laws (similar to initiating computer viruse problems) that they should be held 100% liable for the repairs at no charge, since they "unleashed" faulty software!

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I tried all of the above with no success. Here is what worked for me:

Download Slingplayer v1.5 from the following link:

http://support.slingbox.com/get/KB-5000207.html

Configure video source and the remote selections will appear. The software looks old but it works! I can finally control my slingbox solo again.

Posted on Jun 06, 2010

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I had this problem but it happened out of the blue and not after a firmware update. I have a SlingboxPro HD and an older Slingbox. When I reconnected the old Slingbox, the remote on my HD Slingbox disappeared. Reconfiguring video sources did not work for me. I eventually had to reset the Slingbox itself and within seconds the problem was fixed. I can now use the remote again.

Posted on Oct 04, 2009

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I had same problem too. reset slingbox pro and reinstalled the software several times then called slingbox. I told them the problem, no help since it is a software/firmware problem with no remote controls available. told 29 for testing could waive but would have to send 99 for replacement? huH...I said my slingbox works it sends video and sound locally and remotely. then offered a 20% discount on new pro-hd, 60 of 299. i told them amazon selling for 239....what more could they offer off. nothing. very frustracted with them contacted ftc also. slingbox had the nerve to send customer service survey...i gave them the ftc complaint no.

Posted on Jun 13, 2009

  • mrmichael112 Jan 30, 2011

    this company is a MESS. I have a NEW OUT OF BOX slingbox solo.
    Vanilla router and network config. It finds box but then doesnt continue with config after "gather your cable box model number". I live messaged support and they said "no slingbox registered" pay 30$ and then we will see. I was like "its new out of box! I just got it for xmas! How can i register when your crapware doesnt let me!?!?" They wouldnt take my serial to look it up either. They said proof of purchase only and bye bye. I posted the entire chat on facebook. NEVER USE THEIR PRODUCTS.

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Try reseting the slingbox and running setup again.

Posted on Nov 25, 2008

  • metsf
    metsf Nov 25, 2008

    What is your IR Blaster version?

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