Question about Sling Media The Slingbox Pro

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Remote greyed out on SlingPlayer

After updating to SlingPlayer 2.0 and updating the firmware as prompted, i can no longer use the remote control in the SlingPlayer. It is greyed out!

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  • marisa elena Nov 25, 2008

    Thanks, but it still does not work and now I get an error during setup that my "slingbox is not supported in this country" (USA).

  • Anonymous Dec 20, 2008

    Same thing here... upgraded and it worked fine... then the outsetup tried its thing and messed up the working connection

  • marisa elena Dec 21, 2008

    call slingbox they will ship you a new box.  the new firmware upgrade is not compatible with some IR blaster versions.

  • Anonymous Jan 19, 2009

    ditto grey no remote control after fw on pro box

  • Anonymous Mar 16, 2009

    We recently upgraded to the latest firmware version for our SlingPlayer Pro after the downloaded message from SlingMedia stated that there was new firmware available and that it SHOULD BE installed for "better system  operation."  After installation of the new firmware, the remote control is no longer functional on the system.  I think that with the amount of recent problems and no solutions at all offered by their technicians, other than suggesting the purchase of a $99 repair contract, this company is asking to be slapped with a class action lawsuit.  They created the problem, and yet they want to charge their customers $99 for repairing the systems.  Their action of sending out firmware that is corrupt over the internet falls into the same class as spreading a virus to the internet community, and that my friends is a federal offense.  We are in the process of contacting both the FTC and our State Attorney General to seek further action.

  • PittBull2 Mar 25, 2009

    I experienced the same problem (no remote control functions) after updating my software (and firmware) with SlingMedia's SUGGESTED version 1.0.7.   I called SlingMedia's technical support personnel and received no acceptable help whatsoever from them.  They did, however, say that for $99 (my cost as a result of THEIR faulty software/firmware update) I could send the SlingPlayer Pro to them and they would repair it. One would think that under existing laws (similar to initiating computer viruse problems) that they should be held 100% liable for the repairs at no charge, since they "unleashed" faulty software!

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I tried all of the above with no success. Here is what worked for me:

Download Slingplayer v1.5 from the following link:

http://support.slingbox.com/get/KB-5000207.html

Configure video source and the remote selections will appear. The software looks old but it works! I can finally control my slingbox solo again.

Posted on Jun 06, 2010

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I had this problem but it happened out of the blue and not after a firmware update. I have a SlingboxPro HD and an older Slingbox. When I reconnected the old Slingbox, the remote on my HD Slingbox disappeared. Reconfiguring video sources did not work for me. I eventually had to reset the Slingbox itself and within seconds the problem was fixed. I can now use the remote again.

Posted on Oct 04, 2009

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I had same problem too. reset slingbox pro and reinstalled the software several times then called slingbox. I told them the problem, no help since it is a software/firmware problem with no remote controls available. told 29 for testing could waive but would have to send 99 for replacement? huH...I said my slingbox works it sends video and sound locally and remotely. then offered a 20% discount on new pro-hd, 60 of 299. i told them amazon selling for 239....what more could they offer off. nothing. very frustracted with them contacted ftc also. slingbox had the nerve to send customer service survey...i gave them the ftc complaint no.

Posted on Jun 13, 2009

  • mrmichael112 Jan 30, 2011

    this company is a MESS. I have a NEW OUT OF BOX slingbox solo.
    Vanilla router and network config. It finds box but then doesnt continue with config after "gather your cable box model number". I live messaged support and they said "no slingbox registered" pay 30$ and then we will see. I was like "its new out of box! I just got it for xmas! How can i register when your crapware doesnt let me!?!?" They wouldnt take my serial to look it up either. They said proof of purchase only and bye bye. I posted the entire chat on facebook. NEVER USE THEIR PRODUCTS.

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Try reseting the slingbox and running setup again.

Posted on Nov 25, 2008

  • metsf
    metsf Nov 25, 2008

    What is your IR Blaster version?

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1 Answer

My logitech harmony 550 remote control went into safe mode. How do I get it out of safe mode?


1. Remove the batteries. 2. Press and hold the 2 button on the remote while connecting it to your computer. 3. The Harmony Remote LCD screen should display "Upgrade Success" 4. Unplug and test. If that doesn't work check your remote for stuck buttons then proceed to re-install the firmware on your Harmony Remote.

1.Remove the batteries from your remote 2. Massage each button with your thumb. Press down firmly to ensure that no buttons are stuck down NOTE: Stuck buttons may not be easily visible. It is important to massage every button regardless of its appearance. 3. Re-insert the batteries into your remote. 4. Launch the Logitech Harmony Remote software and login to your account:
  1. Click on the "Downloads" button
  2. Click on the "Firmware" button. Follow the onscreen instructions to upgrade the firmware on your Harmony
  3. Once completed, you will be prompted to update your remote. Please do so. If you were not prompted to update your remote, you will need to. Click on the "Update Remote" button and follow the onscreen steps
  4. Un-plug the remote from your computer and test

Apr 09, 2010 | Logitech Harmony 550 LCD Remote Control

Tip

Logitech Harmony Safe Mode Fix Is your Logitech Harmony Remote stuck in SAFE...


Logitech Harmony Safe Mode Fix

d63958b.jpg

Is your Logitech Harmony Remote stuck in SAFE MODE?

If you upgrade / update the firmware of your Logitech Harmony Remote, your remote will no longer be in SAFE MODE.

To upgrade or reapply the firmware on your Harmony remote:
  1. Launch the Harmony remote software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
  4. Once the firmware upgrade is complete, click on the Update Remote button.
Your Logitech Harmony has now had its firmware updated, and is no longer stuck in SAFE MODE.

I hope that helps.
____________________________________________
Logitech Harmony Firmware Update

on Apr 27, 2010 | Televison & Video

Tip

Logitech Harmony Firmware Update


Logitech Harmony Safe Mode Fix

d63958b.jpg

Is your Logitech Harmony Remote stuck in SAFE MODE?

If you upgrade / update the firmware of your Logitech Harmony Remote, your remote will no longer be in SAFE MODE.

To upgrade or reapply the firmware on your Harmony remote:
  1. Launch the Harmony remote software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
  4. Once the firmware upgrade is complete, click on the Update Remote button.
Your Logitech Harmony has now had its firmware updated, and is no longer stuck in SAFE MODE.

I hope that helps.
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Harmony Mac Software Download
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on Apr 27, 2010 | Televison & Video

1 Answer

My remote is stuck on sfe mode


HI!
If removing the batteries and re-inserting them does not fix it, update the firmware!
1. In the Harmony remote software, click "Downloads" at the top 2. Click "Firmware" 3. Follow the prompts 4. Update your remote
Problem solved!

Mar 04, 2010 | Logitech Harmony 550 Remote Control

1 Answer

Remote no longer lights up when picked up.


I would suggest doing the following:
1. In the software, click "Downloads", and click "Firmware"
2. After the remote has updated the firmware, click "Update Remote"

If that does not get the glow light working, then it is a hardware issue. If you are still in warranty you can call the wonderful support team to get the remote replaced.

I hope I was able to answer your question.

Feb 05, 2010 | Logitech Harmony 880 LCD Remote Control

1 Answer

Stuck in safe mode


1. Remove the batteries. While holding the 2 button down, connect the USB cable. The remote will boot into normal mode.
2. Update the firmware. Update the configuration.
3. There could be a stuck button on the remote causing the symptom. Remove the batteries from the remote. Push in, and massage each button ensuring it is not stuck down. Replace the batteries and Update the firmware. Update the configuration.
4. Remove the batteries from the remote. Manually place the remote into `Safe Mode` by holding off and plug in the USB. Upgrade the firmware in the remote. Update the configuration.

FIRMWARE:
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.

Jan 27, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

How to set remote after changing batteries


I assume the your remote is no longer working after you replaced the batteries? If that is the case please do the following.

1. In the software, click "Downloads", and click "Firmware"
2. After the remote has updated the firmware, click "Update Remote"


That should resolve any issues that you are having.

Jan 02, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

My display screen is blank


I had this same problem, so I contacted logitech... This is there response:
Thank you for your recent inquiry about your Harmony Remote

We are sorry to hear that you have experienced some difficulties with your Harmony remote. Please try taking out the battery of the remote and wait 10 seconds, then put the battery back in the Harmony Remote and check if you still have problems with the LCD of the Harmony. It is possible a firmware upgrade in Safe Mode will resolve the issue. Please update the firmware on the remote and then re-update the configuration to the remote. To do so see below:

Try placing the remote into "Safe Mode". If you are not able to do this please continue to the next section.
1. Remove the battery from the remote.
2. Hold down the "Off" button on the remote and re-insert the battery.
3. Continue holding the "Off" button until the remote says "Safe Mode" 
4. Plug the remote into the USB cable.

Update the firmware on the remote.
1. Login to your account through the Harmony remote software.
2. Click 'Downloads' and then select 'Firmware'
3. Follow the prompts to upgrade the firmware on the remote.
* Please note continue the Firmware upgrade process even if the software says you already have the latest firmware

Once you are finish, please update the remote with the configuration on the account by Clicking update remote. If this does not resolve the difficulties you are experiencing with the LCD screen of your remote then please respond with the following information so we can forward the case over to our Warranty & Repairs Department:


This made my remote screen useful for slightly more than two hours... So I e-mailed the warranty dept. and they sent a refurbished remote right away. 

Feb 03, 2009 | Logitech Harmony 670 LCD Remote Control

1 Answer

Harmony remote screen is blue no icons


Hi. If the firmware update does not solve this, then it may be a hardware issue. Here are the steps to update the firmware on the remote.


1- Launch the software and log in to your account.

2- Click on 'Downloads' at the top of the screen.

3- Click 'Firmware' and follow the steps to update the firmware on the remote.

4- Update your remote.

Jan 17, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

1000 remote my hard keys keep doubble clicking my tv


The best bet is to update the firmware on your remote and if you are using an RF extender, update it's firmware while you are at it. Once you update the firmware for both, then update the remote.

Thanks,
81

Dec 11, 2008 | Logitech Harmony 1000 LCD Touchscreen...

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