Question about Brother MFC-9420CN All-In-One Laser Printer

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MFC -9420 CN Printer/Fax Scanner

We keep getting an error message when the printer fax scanner recieves a fax saying Check Paper Size Reload Correct Paper. It has the correct paper in it and it is set to auto format the documents it recieves. It also keeps printing the same fax page it has recieved over 24 hours ago over and over. I can't find anything in the book to help with this problem. Help am ready to do a sceen from Office Space on it.

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  • 65 Answers

I've seen this before...

The machine is calling for legal sized paper and it thinks it has it in the paper tray. Check the back stop that is inside the paper tray. It should be a green guide that is closest to you if you pull the tray out. You may have to lift up a flap on the end. Make sure that the paper stop is on the correct paper size for what is in the tray. Hope this helps. Let me know if you need any more assistance.

If this helps you please rate it as Fixya!

Posted on Nov 25, 2008

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Posted on Jan 02, 2017

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The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


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Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

Dec 10, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

"unable to clean"


Hi dbostrander.
First check for foreign objects in the paper path. Check if you have any faxes in memory because you will lose them when removing power; see later.
Pull out the paper tray from the front and check for paper jams or torn paper anywhere inside the machine. Also check the 'jam clear screen' at the back of the printer. Remove the cover, remove any obstacle then replace ther cover.From the front of the machine lift the top cover from the right side till it is fully open on the slide. Check for jams. If the jam is under the print head you will have to disconnect the power (losing any faxes in memory *see below) to move the print head out of the way to clear the jam.Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Check whether the MFC has faxes in
memory
1.Press Menu/Set, 9, 0, 1.
2. If the MFC has no faxes, disconnect the MFC
from the power source for several minutes
and then reconnect it then do as above.


—OR—
If faxes are present, you can transfer them to
another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode.
3.Enter the fax number to which faxes will be
forwarded.
4.Press Mono Start.
5.After the faxes are transferred, disconnect
the MFC from the power source for several
minutes and then reconnect it.
You can transfer the Fax Journal report to
another fax machine by pressing Menu/Set, 9,0, 2 in step 1.

Hope this helps,
Mark.

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Remove the paper tray completly and look for paper in the cavity.

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5.5.3.3 ##324 [Rx] Printer section scanner motor rotation rate abnormal 0003-5251
Cause
An internal mechanism is faulty.
Remedy
1) Check the connection between the laser scanner unit (J802) and SCNT board (J6).
2) Replace the laser scanner unit.
3) Replace the SCNT board.

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1 Answer

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okay, im assuming the brother all in one in the picture is what you're on about...right?!? anywayz :) basically i think it is because you have got "faxes saved in the memory" it sounds weird but the scanner locked is coming up because the scanner is not going back to its home position. if there are faxes in its memory, it means that the memory has not been cleared. to check press menu/set 9,0,1 - if the screen says "No data" means that the memory has been cleared and i don't know what to do!! if it says "Enter fax.no" means that there are faxes in the memory, in this case, the fax must be cleared of memory, (if you need the faxes, you must save them before proceeding) turning it off clears memory apparently but im assuming you've tried that countless times.Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again. the MFC-7820 can store memory for up to 4 days, so watch out if you have a 7820. apparently this will resolve the issue and the message should go away, hence the scanner returning to its home position!! hope this helps

user guide : http://www.topedge.ro/info/USER-GUIDE/BROTHER/MFC-7820N.pdf

11-3 is the scanner locked section
11-5 is the fax removal section

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2 Answers

Problem with Brother MFC-9420CN


This happened on my MFC-9420CN. It turns out the there are blue tabs inside the paper tray that hold the paper in place. If the tabs are not touching the paper, you'll get this "Check Paper Size" error. The printer thinks that you have loaded a different paper tray.

Don P. Greensboro, NC

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1 Answer

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 Info helps, like EXACT imessages/codes/lights, the state of carts are they gen or refills, what you have tried etc

Thanks for you patence when getting something for nothing!

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