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My Freecom 400G external Hard-drive model code PSOAAD is no longer being recognised by my Dell Inspiron 6000. My printer is fine so it can't be the USB port and the external hard drive is powered up and humming nicely; and yet I can't see it in My Computer'. Am I doomed, has it just broken or is there something more complicated going on here?

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  • dfsdfsd378 Jan 19, 2009

    same problem here. Worked fine for ages then suddenly cant recognize the device. When it does only lasts about 10 minutes then cuts out again. Any ideas?

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5 Suggested Answers

bluegreenash
  • 660 Answers

SOURCE: dell precision not recognising usb 2.0

sounds not,  some of the older systems only have 1.1, Usb 2 is not all that old (about 2-3 years).
you can upgrade to USB2 bu adding a USB2 PCI card to your system, this would give you some ports on the back and it may be possible to link the ports on the front to the new PCI card to upgrade those as well (depending on how they are connected to the mobo)
you can get USB2 cards with a Pin header which would allow for a pin block connection.

Posted on Oct 25, 2007

  • 75 Answers

SOURCE: Freecom 400 GB external hard

hi there,
sounds like you have a hardware problem...you should look into trying this drive on another system to see if the same thing is happening without the drive software ...and if it works try to recover all your data from this drive as soon as possible...hardware problems are most time intermittent ... so they work now then say after a while they stop...

Posted on Apr 13, 2008

Pterocarpous
  • 202 Answers

SOURCE: External Hard Drive -- too much power for my USB port on my computer

Hi mhjohn

First, this is actually a good thing in a way. The reason is, it is actually telling you right up front that your USB bus is underpowered for this device. That's a huge improvement over issues caused by underpowered USB buses in the previous model computers. In those, we were left to having to figure out what the problem was when a USB device inexplicably stopped or didn't work.

What is happening is, your new external hard disk drive (HDD) is trying to run off of power taken from your laptop's USB "bus" (circuitry). This is OK for devices needing low power. But in the case of external hard disks, it's "iffy" whether there'll be enough power on the USB bus to support them. Particularly on laptop computers.

You need only attach an A/C adapter to your external hard disk drive (HDD) and you should be OK. If that is not an option, connect a **powered** USB hub to your laptop and plug the external HDD to the hub instead.

By "powered" I mean a USB hub that comes w/ an A/C adapter. In either case, using a powered USB hub or attaching an A/C adapter to your hard disk drive will remove the external hard disk's power load from your laptop's USB bus and provide sufficient power for the HDD to run.

You can find USB hubs at Newegg.com and lots of other online high tech stores. I like Newegg because their prices are competitive, their customer service is excellent and there're customer reviews of most of their products there as well.

If you have any more questions, comments, observations - anything at all, just let us know. We're here to help.

Thank you,
BJ @:)

Posted on Apr 15, 2008

  • 103 Answers

SOURCE: USB port problem

I would try first of all making sure that all of your drivers are up to date. I am saying this because it is always a good first step, but I am not 100% confident that this will fix it. There are a few updates that are listed as URGENT for your specific computer. The link to your drivers is below. The main one that concerns me is the Intel Chipset Driver located under chipset. This is listed as URGENT and may be a solution to your problem. The chipset is part of the motherboard that can be responsible for controlling your USB ports. If this does not remedy the situation I would contact Dell support for a possible solution.


http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PLX_GX620&os=WW1&osl=en&catid=&impid=

Posted on Apr 24, 2008

  • 10 Answers

SOURCE: freecom

I'll assume your using Windows.
I'll assume it's a USB drive.
I'll assume it is an external drive.
And I'll assume it's formatted as NTFS.

Try using the USB (or FireWire) port for anouther drive to see if that is the problem, if it is then reinstall the driver for the port, through the Computer Managment Concole (assuming yur using windows).

If you formatted the drive as FAT, re-format it as NTFS.

Posted on Jan 02, 2009

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Replacing the hard drive is all you should have to do.

Below is a link to a brand new hard drive that will work in your Inspiron 6000

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I have a inspirion 6000 it says cant find hard


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2 Answers

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You could image or ghost the old drive, but you need to have access to it from another system with storage to save the information as there no way to have both drives installed in this model. I believe the easiest and preferred method would be to perform a clean install. You can use a borrowed OS CD provided you have your own product key. You could then get an external USB enclosure to connect your old drive to retrieve data.

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1 Answer

Secured and compressed jpgs will not open


Hello patsyzara

(01) 1st, for now (as a precaution against data loss), please, don't add or delete anything to or from that external HDD (hard disk drive)

(02) Just to make sure, the photos and not just a catalog of the photos were originally stored onto the external HDD, yes?

(03) Do you still have access to the computer where you originally had the external HDD connected at the time you encrypted the files (photos)?

Even if the protected files were on the same external HDD that you are using now, the protection software is possibly associated w/ the computer on which the files were fist stored.

(04) Please, tell us exactly what mechanism (the name of the software, etc) you used to originally encrypt these files.

(05) Did you recall if you used software that came w/ the external HDD to encrypt your files?

(06) Please, tell us the the following:

(A) The operating system that was installed on the previous computer you're referring to. (Windows 2000, Windows XP, etc.)

(B) The model number of your Freecom external HDD. (look for a sticker or any markings on the case).

(C) The name of the encryption software if you can remember.

(06) If you still have access to the original computer, connect the external hard disk to that computer and tell us if you can see the files again.

(07) If you can, decrypt the files and then transfer the external HDD to the new computer.

If you need assistance w/ ANY of these steps or have any questions at all, comments, observations, etc., please, post back here w/ them. We will continue to work w/ you on this issue until it is resolved or we reach an impasse.


Thank you
BJ @:)

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1 Answer

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Have you tried to connect those drive individually and checked if they get detected when stand-alone? If they get detected stand-alone, install the Freedom software happen. Cheers

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