Question about HP Photosmart 3310 Printer

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Ink says empty but cartridge is new

I just purchased an HP 3310 printer. Printed for a while with the demo cartridges and worked fine. One cartridge said low so replaced it with a new one (HP ink...not a refilled one). Still says low ink, but printed ok for a while. Another demo cartridge emptied and replaced with success, but the first one still said low and now won't print at all because it says "empty". Removed and replaced several times. Tried reseting printer by unplugging and turning back on. Nothing works. Any suggestions? (Called HP support...they want to send me a refurbished printer when I just got this one two weeks ago.)

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Re: ink says empty but cartridge is new

On the phone for an hour with those idiots in India, same exact problem. Here is what you do: 1: Unplug AC cord from back 2: Hold down the # and 6 key, plug in the powe cord and continue to hold the kes for 1 minute. 3. Printer will power off durning this time. Release the keys and plug in the power cord. 4. You may need to press the power button on. This will hard reset the printer. It will go throught the initialaztion process and suck your cartridges but should solve the problem. HP SUCKS!

Posted on Jan 09, 2007

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Assuming you have a refilled or remanufactured cartridge there this is actually pretty normal. These cartridges have no means of checking for new ink in the cartridge so will continue to warn of empty. They will not however stop you from printing as a result.

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The following are common issues.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
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If the cartridge has a chip fitted, it may be discharged.
The chip is supposed to be charged up, for the printer to recognise the newly installed cartridge.
view your settings in control panel/printer/properties to see what options you have available.

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