Question about HP Photosmart 2610 All-In-One InkJet Printer

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Alignment failure When I attempt to print in black it either comes out red or nothing at all. I tried a print test and an alignment test. The print test came out fine, but when I tried the alignment test, it said alignment failure. Check the device documentation for details. I would try to uninstall and reinstall it again but I can't find the CD. Help!

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Hi kelbel, Here is the HP link the software downloads for your device. Click on the link for your operating system and select either the full feature or basic feature software download. Your CD had the full feature but at 276MB you may prefer the 37MB basic download instead. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=421139&lc=en&cc=us&dlc=en&submit.y=0&submit.x=0&lang=en&cc=us Let us know if you need anything else and don?t forget to rate the post.

Posted on Jan 05, 2007

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How do I by pass align instructions


Regarding your recent inquiry about the HP 61 black.....OR....HP 61 color ink cartridge error message and inability to print to your HP ENVY 5530 printer, this type of problem could be an electrical connection issue between the printer and the cartridge (i.e. dirty electrical contacts on either the cartridge or printer carriage flex cable surface), or more likely, an internal micro-electronic failure inside one of the HP 61 ink cartridges (please note it is very rare for both ink cartridges to fail at the same time - hence one of them is likely causing the current issue).

To determine which cartridge is causing the error condition and to check the electrical health of both ink cartridges, please run the 'Tap 41' diagnostic test below (PROCEDURE B.).....

NOTE: If the LCD screen is 'frozen', then one of the ink cartridges is likely suffering from marginal internal electrical performance and may need to be replaced - SEE DIAGNOSTIC STEPS BELOW. Please visit: http://inkjet411.com/?page_id=396

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

An internal electrical failure of a cartridge can be confirmed by performing the following steps which will help rule out other variables which could also be causing the issue.

DIAGNOSTIC STEPS:

A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519


[HP Deskjet 3510/3512/3520/3051A/3054, ENVY 4500/5530 & Officejet 2620/4630/4635/3512 MODELS]

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test (refer to 2nd video at the following link so you understand how to analyze the test print - though you will use steps 1 thru 6 below to activate the test report): http://inkjet411.com/?page_id=1476
    1.Using two fingers, gently tap the 'Return' and 'Home' keys on touchscreen until the 'Support' Menu is displayed (for example, press the button 3-4 times each in alternating succession).
    2.At 'Support' menu, select the upper right button until the 'Reports Menu' is visible. Select OK.
    3.Press upper right button until 'print mech button tap' menu is displayed.
    4.Press OK, the 'code = 0' menu should be displayed.
    5.Use arrows keys to change value to 'code = 41' (i.e. press and hold right arrow key). When 'code = 41', select 'OK'. NOTE 1:The Tap 10 self-test print may also be initiated via 'code = 10'
    6.The diagnostic 'tap 41' test report will print. (see video here: http://inkjet411.com/?page_id=1476 )


    -- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health. A good HP 61/61XL color cartridge should display 612 good nozzles, while a good HP 61/61XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced.

    ---If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one (or both) of the ink cartridges is damaged.


    C. Print the Self Test Page (HP TOUCHSCREEN MODELS; when cartridges are functioning normally with no cartridge errors):

    http://www8.hp.com/h20621/video-gallery/us/en/customer-care/printers-and-all-in-ones/general-troubleshooting/2825521889001/Printing%20a%20Test%20Page%20-%20HP%20Envy%204500%20e-All-in-One%20Printer/video/

    1. Load plain white paper in the input tray.
    2. At printer's LCD screen, navigate to TOOLS menu.
    3. Choose 'Printer Status Report', - the self-test report should print.


    *Many cartridges eventually do encounter problems or failures. The "Incompatible Cartridge(s)" / "Print Cartridge(s) Problem - Refer to printer documentation."error message is typically indicative of failed micro-electronics internal to the ink cartridge(s). Also, it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.

    For reference, the following page provides a complete review of the majority of cartridge fatal error messages you may observe on your printer at one point or another: http://inkjet411.com/?page_id=415

    If your printer works routinely after inserting a brand new HP 61/61XL black.....OR....color ink cartridge in it, this will confirm root cause per the suspect ink cartridge.

    For advanced printer diagnosis please refer to .pdf file at the following Inkjet411 support link: http://inkjet411.com/?page_id=1813

    Unfortunately the micro-electronics in many of the newer HP 61 integrated ink cartridge lines are quite fragile (due to low-cost materials used in the manufacturing processes), so results of repeated cartridge usage/longevity will vary from one extreme to the other. As a suggestion, if you print more than 15 pages per week, then you may want to consider moving over to an 'individual ink tank' printer system....these are very "refill friendly" and you will not encounter cartridge failures. For information on REFILL FRIENDLY printer models please visit our support site: http://inkjet411.com/?page_id=3585

    ---
    CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors.

    HP 61/61XL Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=-3yRzrIVM9w
    ---

    If you ever need to purchase a new HP 61 ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (purchases available to USA residents only). These are refilled original ink cartridges which have been electrically bench tested to guarantee satisfactory performance.

    For any additional questions you may have please contact us directly: Inkjet411help@gmail.com

Feb 04, 2015 | HP ENVY 5530 e-All-in-One with 2-month...

1 Answer

My HP C4780 PRINTER WILL PRINT A TEST PAGE BUT NOTHING ELSE. How do I get it to print?


Check the settings in Windows Print Manager.

Make sure that the paper quality matches what is in the printer. If set to glossy, minimal ink is deposited on the page. Also, check the print quality - draft quality provides a minimal amount of ink as well.

Jan 17, 2015 | HP PS C4780 All in One InkJet Printer

1 Answer

Why does my HP Deskjet F4280 Show an E in the Start/Copy screen??


Regarding your recent inquiry about the HP 60 cartridge error message ("E in display window") and inability to print with your HP Deskjet F4280 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself (please note that it is very rare for both ink cartridges to electrically fail at the same time). An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do) occur with brand new ink cartridges.* To help identify the root cause, please run the 'Tap 41' cartridge's electrical / diagnostic tests below (refer to B. and C), this will identify which ink cartridge is causing the issue:

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

As a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer....this might place the printer into the 'single cartridge printer mode'....print jobs may then be executed from the computer (only):

An internal electrical failure of a cartridge can be confirmed by performing the following corrective/diagnostic steps:

A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B.Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to DIAGNOSTIC TAP 41 video procedure at the following link on how to activate and read the service test:

http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models)
    1.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
    2.Release the Power button.
    3.The 'Tap 41' diagnostic test print should print.

    http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)
      1.While holding the Power button, press Cancel (X) button 4 times, then press the 'Resume' button once.
      2.Release the Power button.
      3.The 'Tap 41' diagnostic test print should print.

        --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout.
        http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models)
        http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)

        ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For any additional questions please contact us directly: Inkjet411help@gmail.com

To purchase the lowest cost ink cartridges available in the USA (remanufactured in the USA) please visit: http://www.inkplicity.com/

-Thank you

Aug 14, 2014 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

Black ink will not print


Have you tried setting the color to black cartridge only. You may be printing the black with a combination of colored inks. I occasionally have a similar problem. Sometimes I can get the black to work by taking a paper towel dampened with distilled water and holding it against the cartridge print head until I see black ink coming out. Replace the cartridge and try printing again. If this doesn't work try a new cartridge and run through your Printer Settings, making sure they are all set properly.

Mar 17, 2014 | Hewlett Packard Printing & Imaging HP...

1 Answer

Black cartridge problem device documentation. HP Officejet 4500


This type of HP 901 ink cartridge error ("Refer to Device Documentation", etc.) condition is likely an internal micro-electronic failure inside the HP 901 (or 901XL) black ink cartridge. These failures typically occur due to natural degradation of internal micro-electronics over time and can occur with brand new ink cartridges.

To confirm root cause and check the internal electrical condition of both black and color ink cartridges, please execute the 'Tap 41' cartridge's electrical diagnostic test below (refer to procedure B).

CAUTION: Be advised, the use of remanufactured ink cartridges is considered somewhat unreliable since the cartridges are already on their 3rd life when purchased new (off the internet or at select retailer stores). As well, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors.

NOTE 1: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

DIAGNOSTIC CHECKS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to 2nd video procedure at the following link on how to activate and read the service test: http://inkjet411.com/?page_id=620

a. Load Letter/A4-size paper into paper feed tray.
b. If any lights are blinking, first press Cancel to attempt to clear.
c. Press the * and # keys simultaneously.
d. Enter 124 at keypad. The 'Underware' menu should be displayed.
e. Use the arrow keys to navigate to the System Menu. Select Ok.
f. Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Printer screen should display "code = 0".
g. Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.

--- Providing the HP 901 (or 901XL) color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health - the printer will attempt to print the diagnostic test print). A good HP 901 color cartridge should display 1248 good nozzles, while a good HP 901/901XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the diagnostic test print: http://inkjet411.com/?page_id=620

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For more diagnostic tests and error bypass procedures, please visit the Inkjet411 support center: http://www.inkjet411.com

Hopefully this helps....

Sep 12, 2013 | HP Officejet 4500 All-in-One -...

2 Answers

Printer only prints in red!


Hi,
In this case, i would request you to follow the bellow steps:
1)click on File Menu ->select Print->Select Preference->color tab->Select "print in graey color->now select only Balck ink....

I Hope by following above steps, your issue will resolved.

Thanks
Sushant

Jul 06, 2009 | Dell 946 All-In-One InkJet Printer

1 Answer

Red will only print on test page.


So what you need to do is clean the cartridge from the printer toolbox..do all the three steps cleaning..(clean cartridge,prime cleaning,intermediate cleaning)..
once the cleaning is done..try to make a copy..if its still the same..change both the ink cartridge and then try to make a copy..if it resolves the issue then cartridge is defective..if it does not resolve the issue then printer is defective..

Mar 09, 2009 | HP DeskJet F380 All-In-One Printer

1 Answer

Print Cartridge Alignment Failure


two option:-

1. cartridge is not proper. or
2. not proper installed.

Nov 29, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Multiple Problems Printing


Replace the print head, and all should be just fine.

Jan 06, 2008 | Canon PIXMA iP4000 InkJet Photo Printer

1 Answer

Black printing morphs into red after black ink cartridge installation


Your printer creates it's black by using ALL the colours together. This effectively gives a very dark purple rather than black.

It sounds like you have a colour cart that is drying up or may be struggling to get enough air into the cartridge. Make sure you have removed any tape over the vent holes if you are using compatible inks. If not then try running a couple cleaning cycles via the button panel/driver.

If you alter the settings in the driver by going into START - PRINTERS AND FAXES and then right click on your 2610 and select PROPERTIES - the changes you make in here will be set as the default settings for each print job.

Oct 17, 2007 | HP Photosmart 2610 All-In-One InkJet...

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