Question about Dell HK395 Computer Speakers

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Left speaker not working

My left speaker (one without volume control knob) only works at certain volumes from the speaker. It is generally faint, but at about 3/4 volume max it works and about 1/8th volume max it comes in crystal clear, anything else it is barley there. I doubt they are still under warrenty, so any way it could possible be fixed would help. Thanks. P.S. Tried everything logical, (headphones work fine, ran the diagnostics for the audio and even then, didnt come up good with the speakers and the lady saying "left speaker, right speaker") Any help would be appreciaed.

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Re: left speaker not working

Can some one tell me where I can buy a volume switch

Posted on Oct 18, 2013

Re: left speaker not working

I have this same problem and it isn't the volume switch because I have two sets of these and tested a different known good set of satellite speakers and got the same results. I changed out the subwoofer and everything worked. So I am guessing there is an issue with the left channel coming out of the subwoofer.

Posted on Aug 17, 2008

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Re: left speaker not working

Hi Dellhelp, this sounds like a defective volume switch to me. If you're handy with tools and have a soldering iron you can probably pick up a suitable replacement switch for $5 and spend 30 minutes installing it. Or for around $20 on Ebay you could buy another working unit. I wouldn't really recommend spending much time or money trying to fix them and if you do buy another set you can keep your old ones for parts :) Let us know if you need more help and don't forget to rate the posting.

Posted on Jan 05, 2007

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I recently found some awesome altec lansing speakers with a huge sub too. but ... i can't find the volume control knob and without that, i can't make it work !! T___T any solutions? i tried looking for...

Hi there, by saying you found, do you mean that is a complete set, I have the same speaker set, and the volume control knob is on one of the satellite speaker. If you are missing that speaker I doubt that you can do anything with it because you will most likely find them for sale as a set and not separate. Thanks hope this helps.

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Output port for left speaker Z2300

I've been having the same problem actually.

In my situation, turning the volume up and down using the speaker volume control will fix the problem. I only have the faint volume problem at some positions of the dial. turning it up usually fixes it. I'm thinking that opening it up and cleaning it might fix the problem (it used to work with an older set of Creative speakers i had).

If that doesnt work im going to try to get a new remote from logitech.

Jul 02, 2009 | Logitech Z-2300 Computer Speakers

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I sometimes lose sound from my left speaker and it crackles.

this is a speaker input pin problem, like pin is dameg or input pin is not atech proparly in computer problem is still present remove the cable and install new one cable in speaker

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Logitech S500 Volume Knob Broken

The simplest thing to try is some compressed air directed to the knob. This would clear out any dust or dirt that may be obstructing the knob. I am not sure what you mean by power cut so I am shooting in the dark here. If you mean a power surge that caused the volume to quit working then I would suggest an external volume control such as


Dec 18, 2008 | Logitech X-540 Computer Speakers

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Strange problems with Z-2300's

I'm having this same problem and have sort of solved it with a really wierd technique I found at Logitech. Evidently this problem is related to the control pod rather then the RCA jack. Try this:

Unplug the control pod from the subwoofer Turn off the main switch Turn the volume knob one full turn, tap the knob Repeat again (2 times) Replug the control pod Turn on the main switch and the control pod See what happens

I found that this got the speaker working finicky after it was almost totally useless. It seems to be cutting out randomly, but fidgeting with the control pod or it's connector jack fixes it. No clue what the deal is here, but your problem is identical to mine so take some time to screw around with these components with music running so you can hear if it suddenly works.

Nov 12, 2008 | Logitech Z-2300 Computer Speakers

2 Answers

No sound

This issue could be caused by any of the below reasons.
  1. Sound card does not work
  2. Speakers are not connected properly
  3. No power to the speakers
  4. Volume on speakers turned down
  5. Volume on sound card turned down
  6. Bad hardware
  • make sure the speaker setup is correct. It is possible that during an installation of another program that the speakers software setup was changed causing issues with your sound. To do this follow the below steps.

  1. OpenControl Panel
  2. Open "Sounds and Multimedia Properties" or "Sounds and Audio Devices" in Control Panel.
  3. Click the "Audio" tab
  4. In the Audio tab click the "Advanced" button under "Sound Playback."
  5. In the Advanced Audio Properties window make sure your speaker setup is correct. If you're not sure what to set this setting as, set it to the default "Desktop Stereo Speakers" option.
  6. If you changed this setting click "Apply" and close out of all windows.
  • Ensure that the sound card works properly by connecting either another pair of speakers to the computer, or a pair of headphones.

  • the left speaker will generally have a cable that cannot be removed from it. This cable should be connected to the other speaker (generally this cable has no color or is white / gray). The next cable is the line out cable, it is generally green in color and should go from the right speaker to the line out hole in the back of your sound card.
  • Finally, the power cable generally should be connected to the back of the right speaker, or in some cases, the sub woofer. The power cable can vary; while most speakers are in the above configuration, some speakers may also not utilize a power cable connection but instead have batteries, while other speakers that connect to the side of your monitor may use a portion of the power from the monitor itself (via another type of cable).

  • Most speakers will have a small LED (light) indicating if the speaker is on. Verify that if this light is present that it is illuminated.
If no LED is seen or the speakers don't appear to be getting power, verify the power cable is properly connected to a working outlet or if your speakers use batteries that the batteries are good. Finally, most speakers can be turned on either by using a button or by moving the volume knob from left to right.

  • Verify that the volume knob on the speakers is properly turned up. If you are un-certain what direction to turn the knob, play a long sound file or CD and while the sound is being played, adjust the knob left to right or up to down.

  • The sound is also able to be turned up and down through the software installed on the computer. Verify the sound settings in the software are properly turned up.

  • Finally, if all of the above recommendations do not resolve your issue and connecting another pair of speakers or headphones to the computer does work, it is likely that the speakers are bad. It is recommended that you contact the manufacturer of the speakers or computer for a new replacement.

Jul 16, 2008 | Computer Speakers

1 Answer

Dell MMS 5650 speaker Volume control

Since it has been working perfectly, you need you change the control knob, there may be a pershal contact that is preventing it from controlling the volume.


Jun 18, 2008 | Dell 5650 Computer Speakers

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Speaker noise

The contacts on the volume control (potentiometer) get oxidized over time on any analog rotary volume control. With the power off, crank the volume control back and forth real fast for a minute or two, this will do the most cleaning of the contacts that you can do without access to the insides. Ultimately you'll probably need to sprary some tuner wash/tuner cleaner or other electronic parts cleaner in the know (with the electricity disconnected) and then work the knob back and forth. Tuner wash bottles are available at electronic specialty stores or radio shack and usually have a long extension tube (like what comes with WD40). You might be surprised where you can reach with the extension tube.

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