Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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Switching suction mode?

I've got a dyson DC07 and I bought the floor model. I don't have the instruction manual due to that so my question is, how do I switch from floor mode, to being able to use the hose? Is there a button or a dial or something?

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That unit is supposed to automatically do it when you lock it into the upright position. When you do that you should immediately feel suction at the hose/handle. If you don't, you are probably either missing your U-bend Assembly or the valve that switches the suction over is out of place.

There is a 1-800 number on a sticker on that unit that you can call if you have too much trouble with it and Dyson can help you on the phone or set you up to take it into a repair center. I wouldn't avoid telling them it was a floor model though. ; )

Good Luck

Posted on Nov 26, 2008

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I just bought a Dyson 29. I have fitted everything together, however there doesn't seem to be much suction. In fact less than my old machine (different brand) which was 8 years old and held together...


Hi there,

I'm sorry to hear you're having difficulties with your DC29. You may find it useful to take a look at the user guide supplied with the machine to make sure you've assembled the it correctly - in case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/generic/Manuals/DC29_eu_manual.pdf

It's also a good idea to check you have the floor tool set correctly for the type of floor you're cleaning. Please see our online guide for details:

http://www.dyson.ie/support/help.asp?article=1260&product=DC29

Hopefully this should resolve your issue - however, if you're still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 02, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

I've bought a dyson dc07 upright vacuum and need to know how to get suction through the hose as opposed to the main machine.


Hi there,

When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:

http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 18, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson dc07 animal\ no suction


Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

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Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum

Apr 01, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

Dyson DC07 bagless - upright mode v poor suction, wand mode ok


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the bleed valve is activating which only happens when there is a blockage.

We would recommend following the full blockage through as outlined in your user guide or in the Support section on our website at www.dyson.com.

Kind regards
Darran
Dyson Customer Service

Jan 11, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

No suction below when carpet mode or bare floor mode selected Lots of suction with wand


it is probably clogged near where the floor part picks up
that is why the wand still works

Jan 06, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Have dysonDC07 and can't get suction from floor beater


You need to replace the belt. Here is a link to belt you need and the manual which has instructions:

Dyson DC07 Manual

Dec 26, 2009 | Vacuums

1 Answer

Dyson upright vacuum cleaner makes horrendous noise


It might be a simple as changing the clutch belt and the drive belt and cleaning out the brush roll. You can get replacement belts here:

Dyson DC07 Belts

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1 Answer

The roller for my dyson does not turn and it does not pick up anything. Howevever, the hose suction is fine and I have checked all the places for dust blockages.


That means that the belt is stretched, worn or broken. You need to replace the belt. You can get replacement belts and view the manual with instructions here:

Dyson DC07 Belts and Manual

Dec 07, 2009 | Dyson DC07 All Floors Bagless Upright...

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