Question about Brother MFC 210C All-In-One InkJet Printer

1 Answer

Black won't print!!

I have a 3month old MFC and have been using ink refill kits (which has voided my warranty!). Had poor print quality with the black, have done the cleaning process time and time again and it just won't print black. I have also injected 2mls of ink into line to clear any air (twice) and still no go - can anyone help with a solution please!

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  • Denise Gladwin Jan 05, 2007

    Thank you!! Will definately try this second solution - what do I use to clean print head & how to clean? Had thought about your first suggestion, but decided that at $110 for guenuine carts that may or maynot get you thru the warranty process, is it worth the hassle, esp when I can buy another Brother for $149 brand new and full of ink? Really having second thoughts about replacing with another Brother twice now in 2 years because of print head problems!

  • Denise Gladwin Jan 05, 2007

    Hi tom23, 'windex' is this a brand name for window cleaner? (We are in NZ.)

  • Denise Gladwin Jan 06, 2007

    I am determined to do this myself - cannot do any more damage!. But... I am stuck, I have got this far, but don't know how to get access to the print head. I have taken the top off, undone 4 screws (can't see anymore), have unplugged a belt thingy, what is next? Can someone help me with some instructions from this point. Many thanks.

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Hi denzirelli, Apparently several reviews of this printer say it is known for poor print quality when dealing with graphics AND the tubes can become blocked. As far as troubleshooting goes if you haven?t done so already purchase a new set of official Brother ink jet cartridges, black and color. The newer ink jets are a lot smarter and remember the last couple of cartridge serial numbers. If that doesn?t work then try running the nozzle cleaning utility a couple of times. If that fails call the Brother and let them walk you through the troubleshooting process. I don?t suggest you lie, just don't volunteer the fact that you were evil and tried to deprive them of their profit. Worst case they won?t do a warrantee replacement, best case is you?ll have a working printer. If you don?t want to pursue the above option or if tech support won?t help then we?re back to troubleshooting again, when you say it doesn?t print black does that mean colors do print? If that?s the case then I suspect the black tube or the nozzles are blocked. From what I?ve read it?s a little bit of a pain to remove the print head but the key is not to disconnect the tubes. Remove the print head and the cartridge container as a unit. The ribbon cables have to be unplugged from the circuit board. Disconnect the belt and you should be able to take the print head out and clean it. Let us know how it turns out and don?t forget to rate the posting.

Posted on Jan 05, 2007

  • tomj23 Jan 05, 2007

    Wow, $110 for a set of ink cartridges. I guess I?m spoiled since I refill as well.

    I use straight Windex (the real stuff is better than the store brands) to clean and if the clogs are stubborn I put the print head in a small plastic bin and fill with Windex till the nozzles are covered. I use sealable plastic food containers so I can save and reuse the Windex since my Nozzles seem to clog up about every other month.

    I would try letting the print head assembly and hoses soak in Windex overnight. Since you are only experiencing problem with the black I would try to block the tubes to the colors. A very soft brush or lint-free cloth or Q-tip will probably beg good to clean the surface of the nozzles. The tubes are another story, you might try to find a thin, flexible piece of wire or plastic rod to ream them out, however, be careful not to damage or break the material off inside.

    After the soak/wash shake off as much of the Windex as possible but don?t let it dry out. While the ink is still hopefully dissolved in the Windex reassemble the print head, reconnect the cartridges and do a couple of nozzle cleaning cycles.

    Let us know how it goes.

  • tomj23 Jan 06, 2007

    Sorry, Windex is the brand name of a window cleaner. I use it because its the best for cutting through and dissolving inks, possibly because it contains ammonia. I also buy it in concentrated form and use it straight for added strength.

    I'll see if I can find anything on its disassembly tonight?.

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Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck.

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

How to improve print quality Cleaning the print head
To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once.
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Caution
Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty.
1 Press Ink.
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Press Menu/Set.
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Press Menu/Set.
The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
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If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.
1 Press Ink.
2 Press or to select Test Print.
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Press Menu/Set.
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5 Check the sheet to see if the quality is OK by following these steps:
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The LCD shows:
6 Check the quality of the four color blocks on the sheet.
7 If all lines are clear and visible, press 1 (Yes), and go to Step 10.
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The LCD will ask you if the print quality is OK for black and three colors.
OK Poor
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8 Press 2 (No) for Black or three colors
with a problem.
The LCD shows:
Press 1 (Yes). The MFC will start cleaning the print head.
9 After cleaning is finished, press Color Start. The MFC will start
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Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck.

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

How to improve print quality Cleaning the print head
To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once.
Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
Caution
Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty.
1 Press Ink.
2 Press or to select Cleaning.
Press Menu/Set.
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Press Menu/Set.
The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
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If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.
1 Press Ink.
2 Press or to select Test Print.
Press Menu/Set.
3 Press or to select Print Quality.
Press Menu/Set.
4 Press Color Start.
The MFC begins printing the Print Quality Check Sheet.
5 Check the sheet to see if the quality is OK by following these steps:
Color block quality check
The LCD shows:
6 Check the quality of the four color blocks on the sheet.
7 If all lines are clear and visible, press 1 (Yes), and go to Step 10.
OR
If you can see missing short lines as shown below, press 2 (No).
The LCD will ask you if the print quality is OK for black and three colors.
OK Poor
Is Quality OK?
1.Yes 2.No
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1.Yes 2.N
8 Press 2 (No) for Black or three colors
with a problem.
The LCD shows:
Press 1 (Yes). The MFC will start cleaning the print head.
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http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

How to improve print quality
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To ensure good print quality, the MFC will regularly clean the print
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