Question about Seagate USB 2.0 External Enclosure + 400GB ST3400832A UATA 8MB 7200RPM HDD (NEWITEM31875736) Drive Case

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Yesterday my USB external 400GB Seagate hard drive started making clicking noise and my desktop can no longer detect it. Please help. I don't have lots of money to pay to recover data.

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Sorry to report that the solution offered to me was referrals to companies that do data recovery but the price is too expensive for ordinary people like myself. I will have to take out a second loan in order to afford their cost! I wish I could be referred to companies who offer a more affordable/reasonable cost for data recovery for non-business owners who happen to have important documents stored in their hard drives but will not bankrupt them if not retrieved.

Disappointed,
Lulu Robertson

Posted on Nov 29, 2008

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My Hitachi external fell and wouldn't register on my computer and is also making a noise, can it be fixed?


Depending on the noise it is making, yes and no. I can promise you if it is making noises, it is damaged internally. You can take it to data recovery companies such as data safe and GeekSquad to have your data recovered.

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You may have accidently broken some of the internal components of the external enclosure. If you have the know how, you should take the hard drive out and test it in a computer to see if the hard drive is still good. If the hard drive is still good, you can get away with buying another enclosure. If the hard drive isnt good, your better off just buying another external drive.

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Remove the HDD from the enclosure and slave it inside your PC...if it reads it will be the enclosure is faulty. If still no read is faulty HDD.

Oct 16, 2010 | Seagate USB 2.0 External Enclosure + 400GB...

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Try plugging the enclosure's usb to another USB slot. If the computer still will not read it, then the enclosure itself might be defective and not the actual harddisk that is inside.

To verify this, try to mount the harddisk to another enclosure and test. If the enclosure is still under warranty, you can return it back to save repair costs.

Aug 17, 2010 | Seagate USB 2.0 External Enclosure + 400GB...

2 Answers

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Check Following Instructions:
1. Check your USB cable properly connected to the computer.
2. Go to My computer - right click on property - Hardware - Devices Manager - in below - USB Mass storage device - right click on this - and Uninstall - then again right click - click on Scan - it should be reload your USB drivers
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Apr 25, 2010 | Seagate USB 2.0 External Enclosure + 400GB...

1 Answer

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Apr 18, 2010 | Seagate USB 2.0 External Enclosure + 400GB...

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I would send it back to seagate but don't tell them it hit the floor

Jan 09, 2010 | Seagate USB 2.0 External Enclosure + 400GB...

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You really need to take your drive to a service center. You cannot do the repair procedure on your own if you are not a qualified to do the work. I suggest this option so that there will be no more further complications will be generated with your drive.

Dec 19, 2009 | Seagate USB 2.0 External Enclosure + 400GB...

1 Answer

External Seagate Hard Drive making clicking noise


Did you plug it into a different USB port?

The click noise (at least from the usb hdds that i have had) is due from it being underpowered. So if you plugge it into a different USB, move it back to the other.

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Unfortunately, this probably means the read/write heads were jarred and can no longer function properly. That's usually fixable, but it's a very expensive fix because the parts are inside the hard drive and the data surfaces are very delicate... Most people are better off simply replacing the hard drive unless the data is absolutely vital.

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