Question about Printers & Copiers

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When I press 'start copy' the printer does not pull the paper from the tray.I have tried with various makes of paper.Have only had the printer for two weeks and have done printing with it before with no problems. Please help I have spent hours on this and am demented!!!!!

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  • babs kay Nov 25, 2008

    Your reply was to play with the gears------ as an OAP I have no idea how to do this.

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You can try to clean the printer and get a temporary fix. I suggest to have it replaced as it is showing some potential headache in just under a month.

Posted on Nov 25, 2008

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If it does go to the motion of printing without the paper, look at the paper loading tray, look for the piece that grabs the paper and is usually rubber mounted and swab it with warm water.

if the issue persists, get a replacement asap. you only had the printer for two weeks and it does not function properly.

Posted on Nov 25, 2008

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Looks mechanical problem with gears, I hope its still under warranty so get replacement from store.

Posted on Nov 25, 2008

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Check that the tractor that picks up the paper is not stuck , try playing with the gears.

Posted on Nov 25, 2008

  • Ginko
    Ginko Nov 25, 2008

    To start , ensure that paper is loaded correctly.

    Try the following:

    "



    1. Make sure there is paper loaded in the tray. Fan the paper before loading.


    2. Look for paper jammed in the printer.


    3. Adjust
      the paper guides to the correct markings in the tray for the paper size
      you are loading. The guides should be snug, but not tight, against the
      stack.


    4. Make sure the printer supports the paper in use.


    5. Make sure there is only one type of paper in each tray.


    6. Make sure the tray is inserted correctly.


    7. Uncurl any curled paper by bending it in the direction
      opposite the curl."
    from canon.

    If that does not work , try playing with the gears at the back.

    If still no luck, the printer has a mechanic problem and must be inspected by a technician.


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Hello a_bowen1


You can clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.

If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.
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    • Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams.
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chap0611.gif
  1. Pull the jammed paper up and out of the printer.
chap0614.gif
  1. Press the cover release button and then open the front cover.
hl50_069.gif
  1. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
hl50_05712.gif Caution
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hl50_046.gif
  1. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.
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chap0615.gif Caution
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hl50_058a.gif
  1. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
hl50_059.gif
  1. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
  1. Pull the Duplex Tray completly out of the printer.
hl50_065.gif
  1. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
chap0634.gif
  1. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
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drum_5100.gif
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  1. Put the paper tray in the printer.
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Good Luck and don't forget to leave a rating based on my solution:



Mark

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