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Can't download purchase product

I just purchased Norton antivirus 2009 and before I could download it the screen flipped to a virus warning page and now I can't figure out how to download without purchasing a second time

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  • jdpadilla May 11, 2010

    If you have a proof of purchase you should send a copy of it to symantec and then after I recommend that you get an antispy software and verify that your system is rid of "parasites" or other spying malicious programs, those usually redirect you to pages like those you mentioned above.

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Seems this is a fairly common problem. Symantec's website has an answer for you, seems easy enough. If you don't have the order number from the confirmation email they sent you, they say you can search for it by putting in your email address and last five digits of your credit card. How nice of them.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=400718f6-72f8-418b-b9c2-900c53975091&seg=hho&ct=us&lg=en&docurl=20080627104058EN&lg=en&seg=hho&ct=us

Hope that helps!

Posted on Nov 29, 2008

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We purchase a Norton antivirus online , we paid fort it but forget to unload, how can we fix it? thanks


Do you mean you forgot to download it to your computer ?
You should be able to log into your Norton Customer Account and download it once in your account login.
https://manage.norton.com//
At the very least you can click on the support option at the bottom of the page and get help on getting Nortons That you purchased.

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https://support.norton.com/sp/en/au/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

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Hi,

If you have purchased the renewal for Norton Antivirus you van click on renew now and enter the renewal code that you have recived in the e-mail of the purchase.
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Yes it is possible.
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If you have purchased the download or if you want to install the trial version download, just copy the install file onto an usb memory stick.

Plug the memory stick with norton install file onto your computer with no internet and run the installer from usb stick.

This will install norton with no need for the Internet.

If you buy nortom full version you may need to validate installation by phone, but that is not complicate.

You can download Norton from one of the websites below:

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now the norton has released the norton antivirus 2009 and you have to purchase it,if you want to try with the trial version means you can download the trial version from www.norton.com/nav09

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here is your url for downloading norton antivirus 2004. if you have the product key, kindly use to activate the product.

here is the link

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Hello,

Yes, You can download the virus definitions from there websites, http://www.symantec.com/business/security_response/definitions.jsp

and then select definition by product and then click.

melnavz

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I subscribed online to Norton anti-virus but when I tried to download my product it said my subscription was due for renewal. I got an email thanking me for my purchase and with my product key number. When...


I believe this is a rip off world. You have to watch out. So go back to your emails
that confirm your payment. You have transaction ID for payment and the product key.
Save those on notepad. Uninstall your existing norton software fully and restart
your computer, then download what you purchased. Pressing down the Crtl key
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Does that help at all?
papertigers@papertigers.me.uk

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hey joanna

you can visit symantec.com if you want to purchase a serial for that. i recommend that you upgrade to the latest norton though so that you'll be protected and updated with the latest program for norton. thanks again for using norton.

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